Review Mcdonald's - Dallas

Unfortunately curbside means order on app and come inside. It took almost ten minutes to get someone to speak with me. As always their ice cream was not working. I ordered Big Macs with extra Mac sauce. As you can see from the photo that there isn't extra sauce, but most importantly look at the size of the patty. That's Happy Meal meat.

We stopped by just to pick up a coffee and a small order of fries. We tried to make the order on the machines that they now want you to use instead of going to the cash register. Apparently the machine wasn't working, but we didn't figure that out until after we spend all the time trying to make the order and then try to pay for it. We then selected the option to pay at the counter with the order, and took our receipt to go stand by the cash register. He was about another 10 minutes, while we and two other groups of people waited for someone to come to the cash register to actually take the receipt. We had a polite conversation about the fact that we had already made our order, and that the receipt I was providing for the food to the employee was his clue to take the money and actually start preparing the food. We then waited about another 10 minutes, while two other people were served until our coffee and fries were ready. I appreciate the manager was aware of this, and tried to make appropriate efforts to thank us for a patients, but honestly, it's just not something I wish to do again.

Waited 10 minutes for coffee this morning because the drive through employee said they were brewing a fresh pot!!! They even had the nerve to ask us to pull forward more while we were waiting because they still had not brought us the coffee and several other customers got their orders and left. They should have told us when we ordered the coffee that it would be longer than usual, we could have made the decision to leave! But they took our money and told us it would only be 2 or 3 minutes. Totally unprofessional!!!

The food was ok but before ordering at the drive thru I asked the person if they still had a 2 for 6 deals and he said yes. When I got my receipt I was charged full price for both sandwiches. I went in and spoke with the manager that said "oh, that deal went out a day or 2 ago" and still did even try to make anything right. I believe employees should know what deals are active. I work in retail and have worked in food service for over 20 years so I know how it works. This location constantly gets even the simplest orders wrong.. I do NOT recommend this location.

This store closes at 12am every evening. I drove up to the drive through so I could get my reg. soda & hamburger@ 11:54pm. I kept saying hello well over a few mins and no one answered, however the other car in the other drive lane was also ordering, so I figured my lane was broken and so I drove up to the window ahead of the other vehicle still in the other drive through lane. I waited at the window another 5 mins before anyone said anything. It was now 12am. The guy finally comes to the window with someone else's food, and I'm like I've been trying to get someone to touch in through the drive-thru that I was in and nobody was answering. And the guy was like "oh yeah we close at 12:00." a.m. . I was like "well I was here at 11:54 p.m. I was actually here the same time the guy behind me who's waiting for his food was also ordering." And the guy was like "oh we're not taking any orders anymore." I was like "you guys stay open till 12:00 a.m. you're supposed to take orders." He stared at me,& I asked to see his manager. I waited another few minutes before this girl name Gina gave me a bunch of excuses- she said " we stop taking orders at 11:50pm, it is just the two of us, and the last excuse, we don't have anymore food.." I was disappointed at the poor responses and unprofessionalism displayed, since 3 cars have been waiting outside to get taken cared of- but these people didn't care to go the extra mile. It wasn't even busy .. it was just laziness and I will definitely talk to the store manager, Tinesha about this poor display of service!!! Do not expect the same service at night... Go to another location in which it is the same great service until the actual time they close, every night!!!

This McDonalds has been subpar for years, but their ice cream/shake machine fiasco has gone too far. We all know it is always broken, but our most recent trip there resulted in an employee stating that they do not have a machine any more. If that is the case, then they need to stop the false advertising. Shamrock Shake is advertised on their sign. That is false advertising if they no longer have a machine or even if they have a broken machine. They also should put a note or something on the doors, drive thru menu board, etc. if there is no ice cream/shake availability. At least that would be a little bit of customer service.

I just placed an order for the 2for2 chicken McGriddle this morning and the chicken patty was not hot along with the McGriddle very upset and will not come back to this location ever again. Manager that took my order was very rude

The food is never right . Fries are always cold. Staff is rude. STAY AWAY. The McDonald's down the street is 100% better.