Review Wendy's - Cypress

The customer service and professionalism was horrible. We changed our drink order twice and we heard the drive thru lady say "make your mind up already" she didn't know that her mic was still keyed. We ordered 3 orders of Chicken nuggets and only got 2 sauces, the guy on the window closed the window before we could ask for another. Another guy came to the window and we asked for another sauce and he handed us 6 sauces, as we tried to only grab 2, he dropped the rest of the ground. We asked for a manager and he also closed the window and walked away. We did not get a receipt and the food was cold. The fries was dried out like they had been sitting a while and the cheese on the burger was not melted at all because the whole sandwich was completely cold. I've never experienced such rude and unprofessional service in my life. I will never go back and I will advise my family and friends not to visit this particular establishment.

This Wendy’s is one of the worst I’ve been to. My fries are clearly old and recooked( disgusting) as well as my nuggets for my daughter. I jus wasted my money cause I will not feed my daughter that food. Why is the quality of food and service so poor at this time of night. This isn’t the first time I’ve had a bad experience in the evening. Once before I got to the drive thru at 10:50…I pulled up asked for a second to look at the menu and when I was ready I was told they were closed. So I asked what time they close and I was told 10:50. Horrible store, horrible employees and clearly poorly managed.

Literally the dumbest Wendy’s I have EVER come across. I had rewards on my phone and they sat there for twenty minutes with my phone trying to figure it out, then when they forgot the reward they said it wasn’t on the receipt. Then they got my actual order which I paid for wrong. Please if you value your sanity DO NOT go to this location.

Unacceptable. We came to the Fairfield location to dine in and they had it closed. Just the drive thru was open. Many other customers left bc they tried dinning in, but was not open. June 7th 2022 @ 5:40 pm

Worst Wendy's in the world. Everytime I cone here always a problem. Ran out of items. Close early. Make you wait in drive thru for 10 min and never order food. And I was at the speaker. They told me to hold on. Ugh. Horrible service.

Been here on 3 diffrent occasions. Was told two wait twice for 15 minutes before being able to order. On the third time. They never even acknowledged me. Was completely ignored for 20 minutes. So I left

Isn’t it so crazy that this place closes at 11 and it’s currently just past 10pm and this place is closed. Happens all the time and clearly the owner doesn’t care if their workers just leave early everyday. Sometimes they close at 8 and other times they close at 10. I’ll take my business else where.

Ordered a single meal combo. Got a ton of fries but no hamburger. Glad I checked my bag. And nobody in a hurry to fix it. You desperately need a new manager.