7-eleven

No decaf available even upon request with ample supply. Cheap manager and probably not 711 complient. (Update)Came back a 2.5 weeks later and same thing but this time another story and no willingness to brew decaf. Hopefully 711 pulls their franchise because the 2nd time is a pattern. Your repsonse below is a farse. 9am

Employees have really bad customer service! If i didn't have to walk id avoid this store like the plague.. one employee is very rude when i come in and have asked for his name and management information but they refuse to give it! Had issues with the rewards going through and his answer was i dont know how it works and every time you come in here we have a hard time. Wow great customer service. When i can in there few months ago on the way to work around 2pm and wanted to fill my thermos with coffee but there was no decaf and i asked him his response was this is what we have. WHAT HAPPENED TO ALWAYS FRESH COFFEE??Response i get is come back in the morning. really need to do something about all the day workers hanging out in the parking lot it's very intimidating for customers and difficult to get into parking lot.

So for a long time I have heard of a couple of employees (cindy and leah) that speak down to my daughter, accuse her of not doing her job and making up storie about her. Like the one I just heard cindy accuse her of. I was at the store for a while to see her in action and what cindy accused her of was a lie. I am visiting with my daughter who works at this shop and has for a couple of years. She is reliable and pulls doubles and comes in early even when I am visiting so the boss can leave. I know you might think I am being favorable toward my daughter, I am not! I did not understand her frustration until I saw it first hand. Do you not provide ethics in the work place? When one employee talks down to another employee in front of customers there is a problem. All employees should be treated equal and if one does not do their job they should be held accountable. Finger pointing is never a good thing.

Very Poor Customer Service. Will Nickel and Dime you to death and complain about using too many condiments, napkins, and sugar; even after you have just spent 40-50$ bucks. The staff acts entitled to your hard earned money. They will never get my business again. I'll take mine down the street to the other 7-11. Remember, it's a Franchise....1lost customer will affect their bottom line.