Ordered a tray of rivets online, and it was ready in like 20mins! Everyone was happy and loved them. I like the rivets because you can just grab and go. I should have ordered extra sauce. We ate up the cinnamon!!!
Staff is super friendly. The manager's customer service is top notch. I love getting the party trays for our parties.
I really enjoyed my simple pretzel with mustard. The service experience was inviting and friendly. The pretzels are modestly priced and offer a crisp exterior with satisfyingly plush center. I only stopped in for a snack, so am looking forward to returning and trying more of the menu. Thanks to the kindly staff!
AWESOME!
Who doesn't love a warm, soft pretzel with cheese???
Today was my first visit to the Philly Pretzel Factory, because I was in the mood for something different and light for lunch on a HOT day. Not only were the pretzels amazing... but, the young man who waited on me at the Cranberry location, was great! He was very polite and had a wonderful attitude. I definitely will be back and highly recommend!
Just stopped in for the first time at this chain and the owner told us to each pick one item on the house! We got the pizza pretzels and were not disappointed at all. Great flavor and perfect for lunch. The customer service and the way we were treated, along with the food being super tasty, will have us coming back!
Philly pretzel in cranberry/mars was excellent, she offered to make fresh pretzels since we got so many and they was worth the 6 min wait. The lady at the counter even gave us a couple free pretzels and cheeses very friendly service.👍👍
Fantastic pretzels. Great owners who are super friendly and accommodating. Perfect for parties or snacks.
Pretzels made cheap by the dozen. Rock sid need to warm before eating. Need to add butter to these pretzels to get that good taste to them and they need to be fresh.
Jennifer Gilliland Vanasdale
+5
Thank you so much for providing special service to my father who is a regular customer. He enjoys visiting your store to pick up pretzels for my office and I. He just shared with me how nice you all are to him and commented that you all go out of your way to make everything fresh for him. As a daughter to my senior father, I am very thankful for how special you make my dad feel. My office and I enjoy your delicious pretzels and toppings too!
I bought a Groupon a few weeks ago for the Philly Pretzel Factory thinking it was for any of the locations around the Pittsburgh Area but I am so glad it turned out to be specific to the Cranberry location because the whole experience was amazing! I ordered with no hassle over the phone and then sent someone else to pick up the order & even though the workers were having a little bit of an issue getting the Groupon to work, the staff was super kind & even gave us a free pretzel to say sorry for all the confusion, even though it wasn’t an issue at all! Their Customer service skills were amazing and helpful to explain all the products they have. I now know that if I ever need these delicious pretzels again, I will for sure be coming to the one in Cranberry!!!
I love the pretzels here. The cheese sauce however, is not good. Along with just salted pretzels they have a variety of other flavors/styles of pretzels. Party trays are available. The staff is usually very friendly.
So glad we stumbled upon the place while In town! The staff was awesome, so friendly and helpful. We tried an assortment of things here and it was all great! Highly recommend!!
Super nice staff and quality pretzels in every type of way their pretzels are made. From dessert cinnamon pretzels, to bite size pretzel dippers with their cheese or cream cheese sauce, you will find something your family or office group will love!
Great service and plenty of options. The staff is always attentive and friendly. Pretzels are always hot & fresh which keeps me coming back.
I love their pretzels! I get pretzel dogs, regular pretzels, and a blueberry slush and it's outstanding every time. I'd be in there every day if I lived closer.
Just stopped in for the first time and got free pretzels that are AMAZING! The woman who I dealt with was extremely nice. My new favorite place!
Great pretzel... My wife I'd from Philly. I am from Ohio. Travel 2hrs. Every 3 months just to keep her in pretzel 🥨 happiness
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