Krystal

Manager there was absolutely nasty, cursing, saw the employees trying to keep up but continued on her phone. The restaurant was disgusting, absolutely disgusting. I did order but after seeing the employees and seeing/hearing the manager, I requested a refund. The manager of course had no words. We will never come back to that location and probably never come back to a Krystal’s. I previously worked for Krystal’s back in the day and it was an absolute shame to see this location in such disarray. I highly recommend not consuming anything from this joint until they get better management there. How they have a “B” rating is beyond me from the health department.

Make sure to check your order!!! The manager says customers never come back for just one item missing! Worst place ever. Very dirty. The grossest fast food restaurant I've ever seen. I waited 30 minutes on 12 Krystals. The kicker was I overheard the manager telling employees to purposely shortcustomers by one krystal to save on food costs. I checked my order and sure enough, only 11 krystals. The manager was on the phone and wouldn't even respond to me when I asked for my other burger, and the employees were laughing like it was funny.

My husband called to confirm what time this location closed. He was told 1am so he said he was on his way to get some food. The employee said ok sweetie. My husband arrives and was greeted in the drive thru. He went to order and was told the grills were closed. He then said he was told they were open. The employee confirmed that they were open. My husband responded asking how are your grills closed if you are still open? She said the owner wants the employees out by 1am and the grill is covered in chemicals. It wasn't even 12:30am and the employees have shut down the grill which means no food can be served. Time to get new employees that will work or time for the owner to reassess whether or not to have a restaurant. You cannot run a restaurant if you close down your kitchen almost an hour before closing.

Absolutely terrible experience all the way around. I pulled to the drive-thru for my mobile order pickup as the app said to go through the drive-thru abruptly and with a harsh home they told me to go inside with no explanation. Upon entering the entire facility was dirty, floors were dirty, countertops run clean and the kitchen was the dirtiest of all, the counter. Had lots of old receipts and a few boxes just lying there. I then asked why I had to go inside and they said all mobile orders have to be picked up inside, and throughout this entire experience the all of the staff were borderline rude and they were also arguing with each other loudly door. Other guests were staring at the kitchen while trying to enjoy their meals. Then they told me they were out of chicks which I paid extra for and then they also told me they were out of fries which were also on my order. I asked if they could just remove those items for my order so I'm not charged for them and they said no. I asked to speak to the manager and after about 10 minutes of waiting wall the staff were still yelling at each other. I just walked out. Never going back to this crystal. It's a huge disappointment for the chain which is one of my favorite go to road trip stops.

The notorious mini-burgers this restaurant is renowned for were subpar at best this time. My husband and I rarely go out to eat, so, when we "splurge" on a guilty pleasure, we have high expectations that the flavor we go back to Krystal's for is delivered (no pun intended). Unfortunately, this time, there was nothing exceptional about our experience except for just how badly everything tasted. I do not believe that we will be returning any time soon. 😞