Chipotle Mexican Grill

I ordered a chicken keto salad bowl 01/05/2022 through Doordash. My money was refunded but i had to leave a review. this is straight out of the packaging. The bag was sealed and this is what it looked like. The lettuce was frozen and it looks like some type of slim was in it....it looks gross. I will never order from here again…just plain disgusting.

Very poor customer service at this location. You can't order chips online, which results in waiting in the line to order chips... which defeats the purposed of online ordering. So I had to stand in like to order my chips. When I finally got to pay for my chips, I apparently wasn't inserting my card correctly, so their cashier snatched my card from me to flip it around. He could've easily just said, "other way," or something. Oh, and to top it off, my online order was missing an item. Definitely will not return.

I will never order from here again, I found this in my burrito. It’s whats used to tie bread bags or tortilla bags. At first I thought it might’ve been a chicken bone but then I pulled it out and realized what what it actually was. And I can’t even get a hold of any one on the phone. It’s just an automated system that can’t do anything about this problem. This is absolutely outrageous and disgusting.

Horrible serve. Placed an order on a a Thursday night at 9:30. Scheduled pickup for 9:40. Got there at 9:38 and there is a sign on the door closed. I see a few packages on the counter and walk to the side door. To be told that my order was received but they don’t have any more food. I asked about a refund they told me that I had to go to the website to get a refund. Very dismissive basically not their problem. No compassion. I’m confused about how you run out of food and that’s the business. And then not to cancel or shutdown your orders on the system. Then tell me that I have to wait 5 to 7 days for a refund. Horrible customer service, just horrible. This location is interesting anyway because they don’t allow you to order chips on the app. But when you go to the store they have chips. It’s been 2 weeks and I still haven’t received a refund.

I visited this location because I was in route home and my niece wanted Chipotle. Google stated that this location stays open until 11pm. It does not 🙁. Thankfully I got there 10 minutes before 10pm, their actual closing time. I got a kids meal and a bowl. They were good enough. I will say that every time I've been to a Chipotle in the last few months, they've all been just good enough. It's not a waste of money but certainly not delicious either. Could be me and my expectations 🤷🏾‍♀️

Google listing says they’re open till 11. I took a 7-minute detour to come here for a burrito. Vinyl sticker on the door says they’re open till 10. I arrived at 9:48 and the door was locked; the employees shook their head at me. I pointed to the open hours on the door and they just shrugged. As I’m getting in my car to leave, a woman pulls up and parks. I let her know they were closed and she said “Well I just ordered on the app and it says my order is ready to be picked up. The money already came out my account and the app says the store is open.”

This is the WORST chipotle location I’ve ever been to in my entire life. They are ALWAYS out of something. If it’s not the chips, it’s the salad dressing… if it’s not this, it’s that. They NEVER have your order ready at the promised time…you end up waiting longer than you would’ve if you just came in and ordered from the store. Make sure you check your Togo orders before you leave because they Skimp you on EVERYTHING, and have an attitude if you ask them for anything. Everyone seems miserable to be working there, zero customer service skills. The manager is so nasty and unapproachable. I’ve let it slide one too many times…This place really needs a whole revamp of employees, starting with leadership! Distasteful customer service and very unprofessional staff, as a whole! I will be contacting corporate!