I came and got a Dave’s double with No cheese only ketchup and mustard and every time I come to this Wendy’s which is rarely they don’t seem to be able to listen to the no cheese part. So there was EXTRA CHEESE and some BBQ tasting sauce on it. I asked for a coke and this is the flattest coke I’ve ever had. It tasted like coke flavored water. I didn’t even want to bother with trying to go inside to get my burger remade because the lobby was probably locked like it always is.
R
Rose Benavides
Google
a month ago
4.0
Excellent food, it was hot and thank you to the young men that handed the food and took over the drive thru window because the young lady that was there seemed not to care about her job. No customer service, needs to be re trained, no smile just an I don't give a hoot attitude. Again thank you guys.
L
Lesia Jackson
Google
a month ago
1.0
Ordered online-website AND signage stated Lobby is open-NOT!!
Waited 45+ minutes in drive thru line. If my order wasn't prepaid, I would have left!
Tried to call store-NO ANSWER! NEVER AGAIN!
J
jemaine jones
Google
5 days ago
1.0
I placed a mobile order at 10:40 pm and got in line thinking I’m going to receive my food when I told the rude young lady that I have already placed a mobile order.she told me to cancel the order and they was not making anymore orders. I told them I was not canceling my order and I was in drive thru 10-15 prior I pulled up and told them I need my order. I had medication that I need to take with food and I was very frustrated at the service I had tonight. Totally unacceptable, rude, just downright nasty behavior. I sat at the drive-thru widow for 10 more mins just to get ignored
E
Erika “Elle” Rogers
Google
4 weeks ago
3.0
I only order chicken nuggets which are delish!delightful!! The last two times I have visited this establishment, I have requested a chocolate frosty and the machine was down. It was upsetting because this was the only reason that I visited on those two occasions
Z
Zaneta Johnson
Google
3 months ago
1.0
If I could give this location zero stars that's exactly what I would give them. At the drive thru the line always seem like 10 minutes or longer wait. I would rather drive up the next exist on dogwood to that location and order my food.
A
Apostle Jan Wilson
Google
6 months ago
1.0
This started out as a Door dash order. The first order did not arrive. I requested a new order. The order was for 3 items.
There was only 1 item in the bag. At the end of the day, I came to your store to tell you what happened. It was raining outside and you did not offer to let me in to solve this issue. You did confirm the order was from your store and had me stand out in the rain.
When you came back you only said it will be 1 hour before a baked potato would be ready...really? That's all you have to say??.
Personally, I feel you should have done more and been more empathic to my concerns about the order. Instead, you showed careless regard. You as the manager never came to the door yourself. You had a kid who was working that day running back and forth with messages.
When something like this occurs, you as the manager are the responsible party and you should do what is right. If you don't know what is right there are plenty of videos on YouTube to help you out.
In business, it is not always about the money it is about reputation. Now if anyone asks me about this Wendy on 138 in Conyers, GA this wrinkled up Wendy's bag will be the memory.
The people that work for you are watching how you respond and believe me they will remember.
A
Amanda Leeks
Google
7 months ago
1.0
At 10 p.m. Sat in the drive-through for 10 minutes no one came to the speaker. There were like 4 or 5 people stand out back. When asked if the restaurant was open the staff ran inside to the front of the restaurant to finish talking. I went back to the drive-through speaker to order & a gentleman told me the system was down.
I went to McDonald's ordered my food. It took all of 8 minutes and there were cars in the Wendy's line being served food.
This is extremely an act of bad business😡
