Jersey Mike's Subs

I have been visiting this location for a while now (I live closeby) and always had a good experience... until yesterday. I processed my order through the app as usual for curbside pickup (due to health restrictions I chose not to go into the location). Order was expected to be ready by 7:15PM, checked in and waited but nothing happened, so I called in at 7:45PM. They finally took the order to my car (no explanation or apology was given for the delay). After arriving at my house, I realized the order was also incomplete... two regular subs were purchased and only got one, the one my wife asked for. So on top of the wait I did not get my request fulfilled. Not happy about it, unfortunately!

This use to be one of the nicer stores. It has truly declined!! There was a young Caucasian women with pink hair.... her hair was in a messy bun with a lot of her hair hanging out.... that is not acceptable!! All it takes for one piece of hair to fall into someone’s food. There was a young man mopping while customers coming in.... it was 8:20 and you guys close at 9 PM. The mopping should have waited till closing. I had to walk super carefully to not fall. This same young man lacks Discernment. He was hovering over me while I was paying so that he could wipe off a counter.... again this could have waited!!! There were several employees with filthy shirts. The score said 99 for this store... i don’t trust it. I will not be coming back. The sad part is it’s in the Afton Ridge shopping center, so it should be better. I don’t know who the GM is or who is in charge of this store... but what I saw today is not acceptable. You’re loosing customers.

We went there tonight around 8:30 and a girl with long strawberry blonde hair helped us. You could tell she was annoyed we came in & I asked for my sun toasted. She forgot and when I told her again she said he could only do the top bun with a super snarky attitude. When we were leaving she immediately turned off the lights while we were still in the building. Although the food was great and the place was super clean Her terrible attitude completely ruined our experience.

Love JM subs but this location under served! Placed a large call ahead order for soccer team - at pickup found it was incorrect. Waited 20 minutes for staff to fix it - once finished I was handed 3 large bags of unmarked subs with no idea if I received what I ordered. After questioning, I was told to unwrap each one to determine the type of sub. This is likely fine for a small order but not for 24+ subs. There was NO apology or ownership of actions, NO sense of urgency to correct my order and NO care to help me get what I needed. JM received the money they requested of me but I did not receive the quality of service I expected of them:-( REPOST: Management contacted me after reading review. Was very apologetic and made every effort to make amends for the occurrence. Many thanks to Carol for her understanding!

Witnessed one of the employees (white girl with long light brown hair) completely neglect her dog in her car (red Subaru, license plate FMZ-6015) while inside this location today. She left her dog panting inside her car for at least fifteen minutes in 95 degree weather (120 degrees inside that car). I have reported her to both the police and animal rescue, but am extremely disheartened to know that Jersey Mikes not only employs such a careless, thoughtless individual, but allows something like this to happen at their location.