Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
54/100
Data Completeness
56/100
Verified Dish
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Contact Information
📞
Phone:
+1 704-721-0592
🌐 Website:
http://www.zaxbys.com/
📍
Address:
3915 Concord Pkwy S, Concord
📷 Photos (3)
Photo 1 / 3
100%
Google Reviews
365
Google reviews
Great service via drive thru. I'm big on eye contact which the young lady that took my payment never did... but she was courteous. We were asked to drive around and park in "space 2" because I think they cook their food when ordered and 3 cars were waiting behind me and food wasn't ready. Fine with me. Everything was delicious. I do wish they would ask if you want zaxbys sauce or another flavor instead of assuming. Anyway. I'll be back!
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Google
Ebonee (excuse my spelling if incorrect) was so kind today. She informed myself and one other guest that they only had 2 people working in the whole store and my heart goes out to y’all. Thank you so much for doing what you do, and I’m sorry for those who are rude. I’ve worked in customer service and it’s hard to stay positive but she was so awesome. Stay safe y’all.
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Google
I was lied to when I ordered, inside the store!
I ordered a cob salad but was told they were out of salad. Reluctantly I changed my order.
The next customer behind me online was up to order and announced that he had ordered a salad on line. Long story short, I watched them make his salad and present him with it
BEFORE I received my food that I changed to after I was told "no more salad". Additionally was in that store for 22 minutes ordering and waiting for my food
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Google
Every time I come to this location they are not accepting drive thru orders and require me to submit an online order. Completing an online order takes much longer for the customer and is a big inconvenience. You have lost my business until you can get your act together.
Google
Pulled through the drive thru and nobody was there so I figured they were only doing “online orders” like they were the last time I went by. So I pull up to the window and asked if they can just make me a drink. She told me NO. Despite her telling me that online wasn’t working. She literally would not walk 2ft away to ice and drink machine and make a drink for a customer. Short staffed or not, that is completely horrible customer service!!!
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Google
The wait was about 45 minutes. Food were not hot & they didn't add seasoning to the fries. Attitudes were tolerable but not pleasant.
Google
This is the Wingz and Thingz Meal for $11+ Disappointed as I havent been to Zaxbys in a while. We went today and the fries ( barely any) tasted like oil. The Tenders were tough. The traditional wings tasted refried. I didnt dare eat the bread....This location used to be pretty good. So sad as we wont return.
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Google
Very good food, took a bit longer, because they only had 2 staff members working
Google
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