Review Dunkin' - Columbia

Sam Corman

This Dunkin’ DOES NOT DESERVE YOUR BUSINESS. The owner/managers consistently understaff the restaurant, sometimes only employing 1 person during peak morning hours in a busy area. There were 10 customers inside, about 6 waiting for coffee and about 4 at the register waiting for their order to be taken. I felt so bad for this employee. I asked her, “are you the only one working?!” She replied “yes,” i said “that isn’t very fair of your boss.” She replied “I know.” What a terrible way to treat the employees that make your business operate. Also, this location is an embarrassment for Dunkin’ brands’ international reputation.

Aiden Quinn

Latte tasted more like milk than coffee. Poor employee was overwhelmed. Waited over 30 mins only 1 employee working, felt bad so I drank my coffee milk. I don't blame the employee but the management. If you can't staff just close for the day.

Eddy Bickford

I walk in to grab a quick coffee and bagel. There are three employees in the shop. 5 people in line or have ordered and waiting for their purchase. One employee is working, and clearly not trained to work alone. Waited 10 minutes for coffee, and another 5 for my bagel sandwich. The whole time the other two employees that aren't working are just sitting looking at their phones. One in front, the other in back. Its not a hard store to run. Train your people and have some responsibility for your employees.

sz ppeter

The staff are awesome! I made a paid mobile order on Christmas but didn't realized they were closed until I arrived at the store. The next day I showed the order to the staff, and they apologized and made the order for me right away. The waiting time maybe a little long because of there simply aren't enough employees during the morning hours.

Maggie Boul

I have been to this location a number of times and I am sadly always unimpressed with the service. They are always understaffed and it is impossible to get in and out quickly, even though it's rarely busy. Today I ordered an Americano with french vanilla (a hot drink) and received an iced coffee in a cup meant for hot drinks. It also tasted like straight vanilla syrup and milk. From now on I'll stick with Harold's and Starbucks.

Lady Bird

Absolutely love this location more than any Dunkin I've ever gone to! Employee Telisa is my girl and always treats me incredibly whenever I come in, honestly she makes my experiences so much better! very glad to have such incredible staff at my favorite coffee place!

Jerica Will

Every time I go here or order from here they mess up my order, or they are out of everything. I thought it would be nice and celebrate national Donuts day with my friend, and we ordered online. We didn't a single donut we asked for, and they got her drink wrong. When I asked why they just said they where out, and the lady was rude about it. I also said I think it's wrong that I have to pay $12.00 for something that's wrong and I didn't ask for. She told me tough luck. I will never by at Dunkin Donuts again!! and Corporate should get better employee, and prepare better for a holiday!!

Sara Ringbauer

The campus Dunkin' has fast, friendly employees. Today was national donut day, and they rocked with only 2 people behind the counter. I only waited a few minutes in line with about 10 people in front of me. Both workers were extremely friendly despite the increased volume of customers.