Review Tropical Smoothie Cafe - Columbia

Disappointed. So, I order the same drink every single time I visit a Tropical Smoothie Cafe. Unfortunately, my first visit to this location will also be my last. All the other locations that I visit make my Mocha Madness with Peanut Butter amazingly... This location not only forgot to add the peanut butter, but it was like drinking straight coffee grounds with sugar. It wasn't until a couple sips in, that I realized just how much it was full of coffee grounds. Completely boycotting this location.... (I would like to note that I do not find any coffee grounds from this particular smoothie at other locations.)

Tropical Smoothie workers are great and recently majority of them left due to working conditions and low pay. I go there everyday to get a Paradise Point and loved it. Once majority of the workers left I noticed prices went up drastically. I would get charged different amounts each day of the week. Paradise Point was originally 4 dollars now it’s 6.15. I attached my bank statement. I will be spending my money at Smoothie King:)

Twice now I have been in to pick up online orders and not been acknowledged by staff at all. Online orders are out on a shelf for anyone to grab if they chose to, every other location I've been to keeps them in a cooler behind the counter. Online orders for this store are defaulted to add a 15% tip, which I might add myself if the service warranted a tip. Smoothies and food are good but if they don't shape up I will actively avoid this store and use Killian location instead.

You get the best service…in the morning and lunch hour.The owners and seasoned staff work during those times and capitalize on great customer service. I can not say the same about the evening crew! The first incident I had with them, after ordering each person behind me received their order before me, until I had to ask where is my food. The young man went on to ask me what did I order again. On a second occasion when I arrived today I was told they were out of the sweet potatoes. I took it with a grain of salt, and didn’t worry about it. I then got to my car and discovered my quesadilla was thrown together to the point of the cheese not even being melted on it inside and no bbq ranch or anything. Seems like the younger staff in the evenings just want to hurry up and get customers back out the door so they can continue to shoot the breeze instead of checking the quality of the food they are handing out first. A message to upper management, you may want to have one of you guys on night shift present or working at night to ensure the same quality given in the beginning of the day is given in the afternoon and evening. Your loyal customers would greatly appreciate it!

Ordered online and didn’t get my order until 15 minutes after the posted time. Because the smoothies were just sitting there and they were making other customers orders who just walked in. Finally the nice girl with tattoos came from the other side and asked me what I was waiting for. After I got the smoothies they were both disgusting and tasted nothing like it’s suppose to. So I had to take them back in and wait for them to be made again! And they still didn’t taste right honestly. But the girl who helped me was very nice.

I was in the mood for something cool to beat the heat but healthier than ice cream. This was my first visit and I was just given the wateriest smoothie I've ever had! You can literally barely taste the fruit, the whole thing went in the trash. I always read reviews before trying any new eateries but didn't think I needed to for something as simple as a smoothie. Apparently, I got the inept evening crew other reviews mentioned. Money wasted!

I went into this establishment on 10/24 Sunday to purchase a strawberry limeade which is the only smoothie i usually get. I placed my order and it was not busy at all maybe 4 people waiting for their food and drink, time was about 1237 pm. I waited 20 minutes for one smoothie while i watched the young man, he appeared to be asian( stated this for management purpose only so they will know who was working possibly, he didn’t have a mask on either), play on his phone texting and calling someone while customers waited for him to prepare their drinks. Apparently he doesn’t know how to prepare the smoothies bc he kept asking another staff member after preparing the drinks what was the drink he prepared so he could call the customer up to retrieve. I watched him fix my smoothie leave it in the blender for five minutes to prepare other smoothies. Then pulled out his phone to text and call again while customers were standing there waiting. He then proceeded to place different smoothies on the counter where the pick up area is located without stating which smoothie was which. I knew which one mine was bc i watched this young man the entire time preparing the drinks. i walked up to the counter next to two other people who were standing near the smoothies and retrieved my smoothie while the you g man continued to use his cellphone. He walked around with no urgency whatsoever as if no one was on the establishment. Once i tasted my smoothie it was disgusting not much flavor and could not really taste the strawberries like i can normally at any other tropical smoothie. There needs to be training on proper customer service, and apparently how to prepare the smoothies with this young man. maybe if he paid more attention to what he was doing with smoothies and not his cellphone the drinks would be better. The other staff member was unprofessional in appearance bc she had a hoodie sweatshirt on with her head covered the entire time.I will not be returning to this location

I went inside the store this morning at about 9:00am. No other customers were in the store, the man behind the counter was making a smoothie, he did not say “one moment “ or anything. I am still the only customer in the store. Once he is done making the smoothie I just new he would acknowledge me or something.... Nope!!! He goes to answer his cell phone. Clearly they don’t need my money. I walked out and will never go back.