Charleys Philly Steaks - Columbia - Photo album

In line at Charley’s now. The line is backed up to the entrance of the Mall. They only have 3 people working and although they are working diligent, the line is moving slowly at best. This Charley’s is notoriously slow anyway. The food is always good however, unless they are empty, you’re going to h

PLEASE update the hours on your app. I ordered food online via the app, got to the mall, and even though the doors were open, the person working informed me that they were closed. So now I have spent $30 and got zero food and there was no way to get a refund from the person working because they had

Let me start by the way they greet you. There is none trying to place a order and the cashier sticks her finger up at me with every word I say. She was beyond rude. Didn't get my order right. When my food was given at last the large lady with the blonde extensions had such a nasty attitude to custom

Ordered a simple order of an ultimate fries and a lemonade, and stood there and didn't get my order till an hour later while many had more complex orders that didn't take near as long after me.

I want to recognize the shift leader, Fannie! What an outstanding employee and person. We were waiting in line with my young son. My son is getting agitated waiting and starting to do those high pitched blood curdling baby screams. I’m trying to calm him when Ms Fannie appeared. She went took the ex

So we waited in line almost 20 minutes to just place the order. Once we ordered our food at 12:31pm it was ready at 1:13pm. It was over 40 minutes just to make food. I wasn’t only one with this issue today. The staff was very slow and communication sucked between them. All the customers then suf

I'm not sure if they changed something, like the type or brand of steak they used, but it was not good. The staff was friendly; however, the cheesesteak sandwich was not the same as I had in the past.

I was shopping in mall and very disappointed in retail service and thinking that I should just continue shopping on line. I got in line@ Charley’s Philly Steaks#00520 and had best service in years. The employee was Fannie, very friendly & polite. My food was perfect even during busy time of day. Th