China Garden

This establishment does not know how to admit fault and correct an issue (I’ve a few issues before, but just never said anything about how they handled the situation). Today I ordered orange beef with white rice and a shrimp roll. When I got home and opened the container, the beef definitely looked like the fried chicken that is used for the orange or general tso chicken. I immediately call and the woman who took my order said she remembers the order (I only live about 6 minutes away) and to give her a few minutes. She asked for my number before we got off the phone. I drive back to show her and when I get there she tells me it’s fried beef. I tell her the menu description says it’s lightly sautéed, which is different from fried. She proceeds to play in the food which I had not touched and tell me that it’s the same thing. She closes the little window and now seems to have grown a pair and she’s now loud talking to me although I was calm and didn’t get loud with her. She’s more aggressive and I am just standing there looking at her. She says she’s not recooking anything, which I didn’t have a problem with. She finally gives me a refund and as I take my money, I say thank you and walk away. She continues yelling as I am walking out of the door. This is probably the most unprofessional establishment I have ever been in. I didn’t take a picture of the plate because I knew there had to be a mix up and there’s no way they would try to tell me that I was given beef after seeing the plate.

The rudeness and disregard for appropriate customer services gives me pause if my race did not play a part of her total disregard for my needs. I intentional stopped at this restaurant on my way home but it is far from the only Chinese cuisine between my home and work. In saying that, I corrected the order regarding the flavor of the wings... all along watching them take the wings ( with the incorrect flavor) and dump them in the sauce that I originally requested. I actually did not complain about that knowing the taste would be off. My complaint was my additional order did not include flats only but a mixture. Once bringing this error to her attention, she was rude, walking a way, ignoring me and repeating that I needed to pay an additional dollar. Needless to say, just her rudeness alone does not desire my business and definitely not my money. My money can be spent anywhere.

The woman, apparently the owner has a very nasty attitude. I spent over $30 in this establishment more than once and she puts 2 duck sauses in my bag. When i asked for more duck sause she gives me 2 more and then began to speak wherever language she speaks in a very rude manner. She has repeatedly maintain this same attitude when asked for more duck sause. She has also trained he son to do the sae thing.And the food really it's that good! I only went because it was convenient for me at the time but now i will take the drive for good customer services. So If you are looking for quality food amwith great customer service i would suggest Egg Roll on Spears Creek Church Road.