Milano's Pizza

So, after being told by another pizza place that they “were not doing pasta right now” I decided to give Milano’s a try. I loved their pizza - we used to get it all the time. But my wife had chicken Alfredo. It was absolutely terrible. The Alfredo sauce wasn’t Alfredo sauce - it looks like they poured a large cup of milk on top of a bowl of bow tie pasta and sprinkled a little Parmesan cheese on top of it and the mediocre chicken. It was practically inedible. The pizza barely had sauce on it but had plenty of cheese. Not the flavor I remember either. They need to really focus on quality. Nice people. Friendly with good service but the food quality was poor this time. At least the pizza was edible.

Came in and ordered two 18inch pizzas and they simply weren’t up to par. I did not like the pizzas that I received. We threw it away. The crust was burnt and the toppings were not appetizing. Usually, when I eat at Milano’s there are no complaints. Unfortunately, i called in to potentially get a remedy to my complaint and was informed that they “never get any complaints” so they weren’t going to do anything about it. I guess as a paying customer my input didn’t matter in this situation. They used to be a favorite but after today, I won’t be back.

After reading several of the reviews and responses from the owner, I’m writing about our experience this evening. I’d like to mention that we’ve picked up the same items we did tonight and they were absolutely delicious, however tonight none of the items we ordered were prepared properly, there was an obvious lack of quality and taste, the pizza was absolutely bland. When we called to let them know that we were extremely unsatisfied, the person on the phone was more interested in arguing than actually listening to the feedback being offered by a customer. I asked if there was anything he would offer to makeup for the service tonight, and he refused. I understand there are off days, that’s not the issue, the problem was in the treatment we received when we phoned the business to find out why the food wasn’t prepared properly and with the quality we expected. Lack of consistency is definitely an issue with Milano’s and I hope this review genuinely helps the business as I’m not sure how much I got through to the person I spoke to on the phone this evening.