Einstein Bros. Bagels

All I wanted was a pretzel bagel, toasted, with plain cream cheese on the side. What I got the first time was a pretzel bagel, toasted, with plain cream cheese on the bagel. Ok, no problem, we all make mistakes, they remake it, thanks, have a great day, and I drive off. Go to check what I got and now it's a pretzel bagel, not toasted, with the cream cheese on the side. How hard is it to make a pretzel bagel, toasted, with plain cream cheese on the side? I park to go inside to get what I ordered, and paid for, with a bit of an attitude I will admit, but their response was to tell me not to be rude and they make mistakes. I get that, but you already made a mistake and supposedly corrected it, now I'm late for work and you tell me to not be rude? Is that how you treat your customers when you continuously mess up their orders? There was no apology, or concern that they can't make a simple order correct. This was once a place I would frequent, but after that treatment I'll take my business elsewhere.

I believe it’s pretty ridiculous that I have tried to order the Chocolate party bagel 5 times in the last two weeks and every time you guys are “sold out for the day” just barely into being open. When I know for a fact all you have to do is put it together like you do any other bagel you sell, a kind women who works there made a few for me one day on the spot because it’s that simple of a task. So this definitely isn’t a supply issue it’s a employee issue.

Go to Brueggers in Tampa instead. $7 breakfast sandwich and they forgot the bacon and it was cold? The pepper shmear is bland. The whole sandwich is bland. The manager seemed confused when I was complaining about the sandwich being cold. Her reasoning was that they only toast the bagel. I love cold, undercooked eggs. Thanks.

I’ve never experienced such unprofessional staff when it comes to dealing with finding a hair on my breakfast bagel I got! I went through drive thru and minutes after I received my food I found a hair and decided to go in to show the staff and get my money back. I’m currently pregnant and I can’t stand finding hairs in my food! The staff didn’t even apologize for this they saw me like if I had the problem. Never coming here again!

VERY CLEAN AND GOOD SERVICE My wife and I went for breakfast. Sign up for the rewards program! You get free bagel and smear with a purchase. I got a frozen drink and a bagel. Great way to cool off in the summer heat. This location is fairly new so it is very clean. The drive thru is a great feature as well. They messed up my wife’s sandwich - the chicken came out cold. The woman was kind enough to reheat the sandwich, but that burned the bagel. She was very apologetic and ended up just making my wife a new one. The workers we’ve dealt with have been nothing but friendly. Great place to stop on the way in to town or on the way out - easy to get in and out of and the drive thru makes it even more convenient.