Dunkin'

Coffee did Not taste fresh.. Like pot needs to be cleaned. Fyi.. It seems as though the morning manager is a micro manager; breathing down the employees neck watching and directing/dictating their every move. Try supervising from a distance. Trusting your workers. If corrections are needed discuss the issue when they are not busy.. That way they can absorb what is being said to them.. Over managing only aggravates the worker..annoying!

PAY YOUR WORKERS A LIVING WAGE!!! Waited in line for 1/2 hr for coffee in a drive thru that you cannot leave once you enter. The young man at the window apologized, stating there were only 4 people working. I felt so bad for them, knowing they are getting angry customers because you cannot properly staff your store. You're one of the busiest locations! Your sign says you pay $11/hr - that is not a livable wage! Pay people more and staff your store!! On a positive note, my coffee was made perfectly and my Boston Cream was nice & fresh.

If you want fast, friendly service .. DO NOT GO HERE. Rude, slow, and stale. More than once, the shorter lady that works there has told me that “it’s not her fault they busy” when responding to slow service. I was stuck in the drive thru for 40 minutes with only 3 cars in front me! Corporate sent me an apology and a “try us again” email on a different occasion when I received someone else’s order. I went in the store, the only one in line..took 10 minutes to be noticed. Same short girl rudely said you are going to have to keep waiting because they were busy. Once she came back, I explained about the email. She said she couldn’t help me and I have to wait for the manager and he is busy. So disappointing….consistently bad.

I hardly ever take the time to write negative reviews, but this just needs to be noted. Before writing my review, I decided to check out some of the other reviews to see if my experience was typical. It was. Same awful situation with the drive-through, awful customer service with the short manager and the attitude ridden teenagers inside. I get that you’re busy, but pick up the pace! Waited 23 min in drive thru for a mobile order they “didn’t have yet” (I call BS) and then waited another 10 min in my car before going inside. NO ONE acknowledged me standing there despite one person being helped inside so I had to ask to get some service. That young man with the curly, fluffy hair had the audacity to tell me I was lying about how many wraps I ordered (literally shows how many I ordered right in my app) and when he realized he was wrong, he just said “hope you’re happy”. I just can’t with this place. Wish I could give zero stars. 0/10 recommend - will never go back.