Pollo Tropical

I understand fast food places are busy, and I don't mind waiting the 20min that I did. I ordered a Cuban, Chicken bowl thing and a key lime pie. Does this look like a $3.19 piece of pie to you? Is this acceptable? It wasn't even a full piece, they just threw a busted piece of pie in a box! And the Tropichop bowl was all over the place as well. UGH!!

Really enjoyed the food but really unhappy with the mobile order pickup. My food took 20 minutes beyond the time it was due. And they were serving multiple customers who came in and ordered while I was standing there. Not very happy. Though I feel for them since they have a sign on the door saying the room is closed due to labor shortage.

So this was my first time to Pollo Tropical and I'll have to say I enjoyed my food. I went in late about 50 minutes before closing and the food was all still good. Sure a few items I wanted to try they did not have but that's expected for being so close to closing time. Service was great and friendly, they forgot to give me my cheesecake but luckily I noticed before I left. I tried the chicken rice bowl with everything on it, a mojito, and if course had to try the mango cheesecake.

Food was GREAT, service was seriously lacking. I'm not sure if they're understaffed or people didn't show up for work, but the first time we tried to go, they'd closed the dining room. The next day, I ordered online to pick up at the counter at a certain time. When we got there, the front door was locked, and another guy said he'd been waiting for 30 minutes outside for his food. I started knocking on the door really hard, which got their attention inside, and they came to the door after a few minutes. They had the guy's order, and brought mine out shortly thereafter. All that said, our order was delicious! Like, so good.

I used love eating Pollo Tropical and I have been eating Pollo Tropical for over 20 years. This location is the worst ever. The food was absolutely horrible and cooked without any care to quality. The fried yucca was so hard and stale, we couldn't eat it. The chicken seemed undercooked. I no longer will eat at this location again. This is definitely poor management. As a matter of fact, I don't know if I want to eat at any Pollo Tropical anymore. I'm very disappointed.