Marco's Pizza

Wow...I guess I'm behind the times as I just learned this location was closed. How sad...how very sad. They had a terrific pie at at great price. I don't eat a lot of pizza but that was the place I went to. Have to admit I agree with most of the negative reviews here, as every visit they were always empty. This is purely a guess on my part, but when anyone buys a franchise you need to be there personally to supervise until it's rolling. No one cares about the business more than you. The warmth & sincerity of the employees is half the taste of the pizza.

First let me start by saying that I have ordered from this Marco’s on several occasions and never had a problem, and with that said let’s go. I called to place a delivery order at 6:35 on 6/17/2021 and noticed right off that something wasn’t quite right. They always pull my phone number up and ask me if the information is correct but this time I was asked for my number and address, no big deal but hasn’t happened since the first time I ordered from here. I gave my order and CC info and was told it would be here in approximately 35 minutes, so far so good. After an hour my order hadn’t been delivered so I called to check on the status and was told that they had gotten “slammed” but that it had gone out the door about 5 minutes ago. I know things happen and wasn’t upset even though I live less than 2 miles from this location, no big deal. After another 45 minutes with no food I called the store back and was hung up on, thinking I’d been cut off I called right back and was hung up on again. I then called right back and asked for the manager, I was told that he WAS the manager and he wasn’t going to waste time talking to me on the phone and hung up on me AGAIN!!! I then drove to the store with the intention of cancelling the order and filing a complaint. I walked in the store and was promptly ignored for at least 5 minutes before he could bother to walk to the counter. I also noticed that for a store that was “slammed” there wasn’t ONE, as in not one, customer in the store and the two employees that I saw were just standing around. I asked to speak to his manager and was told that she had left for the day, so I asked for her number and was promptly told to f%*^ off. I told him to cancel my order and that I didn’t expect to see the charge on my CC statement. He then said, “ Or what? Come on back and start something there’s no camera”. Now I will freely admit that at this point I lost my $hit, called him a punk a$$ b^*ch told him that I’d gladly step outside with him and knock a hole in his head for him. I then did go outside and wait to see if he’d join me. I was so angry at this point that I didn’t care that I’m a 60 yo man (who walks with a cane because I’ve broken my back) and he was, what appeared to be, a mid 20’s young man in decent shape. I’m also not someone that loses his temper easily, but I’d been pushed beyond my limits by this point. I plan to go in and speak to the manager in the morning but after reading some of the reviews on here of this store and the manager I’m not expecting much, so my plan is to leave before she can piss me off too. I did file a complaint on the corporate web site and asked for a call from corporate but since this is probably a franchise I’m not too hopeful about that either. Y’all can choose to do business with this company if you like but as for me? I’ll be dammed if I’ll ever give them another penny of my hard earned money.

Marcos can go out of business for All I care!! I hope they do!! Unbelievable way to do business... I’ve been there many many times, pizza was right up there!! But the ‘customer service ‘ was a joke the past few months, as the other reviewers stated!! Wow!! What happened???!!!! Seems they don’t care !! And People from Marcos., Do NOT tell me to fill out a stupid form!! Get your act together!! Very Sad to write this, as that was my Go To pizza place. 😔.

I ordered pizza yesterday at the McMullen Booth location around 3 pm to have it delivered it at 6:15 pm. Prepaid on my credit card. I went to Publix to buy some groceries and noticed that the Marco's sign had been removed and the shop was closed for good! Was confused since how could the website still be up taking orders for a shop/location that was permanently closed?! Tried calling to inquire about my order, but no answer of course. Needless to say I did not receive my pizza and my credit card charges are pending! Today I noticed that the shop had a sign saying it is relocating to Dunedin. I will be disputing these charges with my credit card company, and deeply disappointed in Marco's!

The pizza is delicious but the customer service is terrible. They could not take credit cards. I had to pay in cash which they did not tell me when I called in the order. When the pizza was ready, I had to tell her it was ready, she tossed it across the counter to me saying nothing. When I thanked her, she ignored me. I will not go there again. There are plenty of other pizza restaurants that will appreciate my business.