Chipotle Mexican Grill

The average Chipotle. The service was alright, though I got too much sour cream despite asking for light. The bathroom was alright as well. The food was well, alright. There’s nothing much to be said. If you are craving Chipotle, then go here. If you’re looking for an amazing meal, perhaps go somewhere else. Also I had a few weird giant chunks that were rubbery/chewy. Nothing that made me lose my appetite, but pretty weird.

Wow this place has gone downhill. It used to always be great. Haven’t been here in awhile. First, I was deciding my toppings, and the guy immediately slopped a big spoonful of sour cream in my bowl even though I cried out “NOOOOO!!” before he completed the task. Then he insisted that I asked for sour cream. WRONG!!! I felt bad that the bowl had to be thrown in the trash, but I can’t eat sour cream. I was not offered or given napkins. I visited the self-serve station and found no napkins or forks. Went back to the cashier and informed her of the depleted station. She told me that they were out of forks and napkins were by request, handing me large, rough restroom paper towels from behind the counter. Before I left the restaurant, I watched her fill the self-serve station napkin holders with regular Chipotle brand napkins, and the containers were crammed full of forks. So she lied to me, I guess because no staff member was capable or had enough energy to take care of the station. Half the tables were dirty upon my arrival and were not cleaned during my visit. There was a HUGE chunk of fat/gristle in the Barbacoa meat that was totally inedible (see photo - that whole piece is ALL gristle). And several hard pieces of something in the meat as well. What a waste of money and irritating experience. Oh and they did not have any guacamole.

It’s been a while since we went to this location as we have been disappointed in the recent months however we gave it another chance and they seem to have it together again Food was amazing the staff was friendly Jacob was a complete Rockstar and kept the line moving it was a really good visit this time!

I have a serious autoimmune disease that is set off by gluten. I usually am not/choose not to go out to eat because of this reason. I have gone to this chipotle several times the last few because of the phenomenal staff especially, they have offered to change my spoon, grab lettuce from the back and every staff member washed their hands, the best part NO ATTITUDE. There was a smile the whole time which makes my experience much more enjoyable because my intention is never to upset anyone. Phenomenal food, hot and fresh and even more Phenomenal staff. My husband and I will absolutely be looking forward to our next experience at this location. Thank you to all the staff!

This has been my Chipotle location for 2 years now since moving to Clearwater. In the last year, especially more recent, the service has been awful. For example, tonight I went for a chicken bowl. Here’s my experience - Everyone moves with zero sense of urgency. The portions are CHEAP. They were out of vegetables and sour cream. No chips available, that was no surprise though. I ordered a kids build your own as well and was given only one tortilla, suppose to be 2. Mind you, I was the ONLY person being served at the counter and the line was to the door! I went to scan my rewards app for points, the machine was down. Got my cup for my drink, out of lemonade. That was no big deal because I just chose something else, but it’s the principal. This location needs help and I know that’s hard to find these days, but there was no leadership in the restaurant. The lack of training is noticeable. I won’t be back there for a while.