Palms Bar & Grill

This was my first time there. It was for a delivery. Upon pulling up in the parking lot, the aroma from the parking lot made Mi hungry 🤤. Once inside, i was able to “eye spy” some of the food being eaten by the other patrons. Food smelled amazing, also had that “GrandMa” must have made this appeal! I will be return…… as a customer!

I will share this with all. I ordered food at this restaurant, as I have many times before. I was unaware of a surcharge for to go orders. I asked about it and was told it's normal , even this has never happened in the past, and at many other restaurants they do not do this. They just raise the price of the food. I was looked at like I was crazy! One server in particular was rude enough to completely dismiss me and , while rolling her eyes after I stated I would not come back , said " well isn't that nice ". She not only escalated it , but just completely disrespected me . I was told my food would be ready at 730pm. I watched the bar area where the food was dispensed from the kitchen. I was afraid one of the irritated ladies would mess with. I watched as 3 different waitresses open each container of my order, then look at me to see if I was watching and then closed each container . Why would 3 different waitresses need to look at my order and then close it for no reason, hmmm. Then another woman , one of the woman that opened my food and then closed it , they sent her out to me to distract me from looking. It didn't work. I kept my eyes on these 3 containers. The woman they sent asked me if I had been helped knowing full well who I was and what I was waiting for. Then she told me they were still working on my order. I sat and watched them bag up the same 3 containers that I was watching the whole time. They actually conspired to mess with my food , absolutely disgusting! The tall white waitress with the tattoos up and down her was the entire problem. Looked like she got fired from the biker bar bartender gig . I watched it all. Morale of the story , don't complain about your food at this restaurant, they will try whatever they can get away with to mess with you. I didn't eat the food needless to say. On another note the young man I have dealt with the last 10 or so times was always nice , courteous and respectful, my tips reflected this to him.. is it me or have restaurants just went down the tube as far as customer service goes? I guess it goes with the type of people you have to hire because there are no better candidates to choose from. I feel for these companies who ultimately pay the price for sub-par , disrespectful employees .

We ordered to go. I got a tostada and the chimichanga supreme (I think); whatever it was had one shrimp, beef, and chicken chimichanga covered in cheese sauce. The meat on the tostada was incredibly salty and otherwise dry, and I have a pretty high tolerance for salty food. Each chimichanga was bland. The beef and chicken ones were dry, and the shrimp was just bland. The cheese sauce on them was decent. The salsa was also worse than average, but not bad. The chips were a little stale, but I know chips anywhere are hit or miss. My husband got a quesadilla that he said was good, but then our food went through both of us in an hour. I hate to give bad reviews but with so many Mexican restaurants to choose from in the area, you need to know which is better or worse than the next