Steak 'n Shake
831 Clepper Lane, 45245 - Cincinnati
Recommended by Sluurpy:
2025
2024
2021
#1315 of 1329 restaurants in Cincinnati
Updated on
€€€
American
Steakhouse
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
47/100
Data Completeness
72/100
Verified Dish
Add Missing Dish
🚚
Delivery
🥡
Takeout
🍽️
Dine-in
📅
Reservations
♿
Wheelchair accessible
♿
Accessible restroom
😊
Casual
👥
Good for groups
📊 Popular Times
Not busy
Moderate
Very busy
📷 Photos (11+)
+3
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Photo 1 / 11
100%
Google Reviews
2,531
Google reviews
We had not eaten at a Steak-n- shake in a long time due to poor service and food quality. My family decided to stop in at this restaurant just to give it a try again. It was a wonderful experience the food and the service was very good. The manager came around and made sure everything was okay and if he could do anything to help you.
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Google
This is by far the best Steak & Shake I’ve ever been to !!
The food is always hot, fresh, and good portion sizes. All the employees are friendly & pleasant.
The kiosk ordering is a big time saver & makes it easy to customize your order if needed. I’m sure some probably don’t care for it, but I think it’s great !!
Keep up the great work !!
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Google
We hadn't been to a Steak 'n Shake in a very long time so we were new to the kiosks for ordering. The manager greeted us immediately upon entering the restaurant. He explained how to use the kiosk and explained about how we can earn $2 back for every $20 spent. He didn't have to but helped me with the trays in bringing them to our tables. The burgers were amazing. The 5 way chili was excellent 👌!! The managers wife works there and was very kind. Overall a great experience, very courteous, clean, and welcoming! Thanks again and Merry Christmas!!
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Google
Food was delicious as in the past but service is quite different with a walk up kiosk and help yourself drinks and condiments while waiting for your food order to be called at the pickup window.
Google
They no longer have waitstaff. It's all automated, so there isn't much interaction. Those who spoke with us were very nice.
The food was great, especially the Oreo Cookie Mint milkshake.
I've always appreciated the fact that the food they serve here actually looks like what's pictured.
But I miss the waitstaff. Now it has the feel of a cafeteria with good food.
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Google
The kiosks make it so easy to order. Did not take long to receive our order. Food hot and fresh!
Restaurant very clean. A great experience and inexpensive!
Google
I went through the drive through. I got a comb that included a double cheese steakburger and Steak & Shake's famous extremely thin French fries that were hot and crisp. I haven't seen a S&S TV commercial for many years (I have never had satellite or cable TV), but back in the old days they had a commercial where a young man asked, "Why do we call ourselves Steak and Shake?...because we can!" He meant that their burgers aren't made with just ground beef, it's never frozen ground steak. I had forgotten how good their food is, but now that I've experienced it again I'm going to eat there more often now. My only complaint--and it's a big one--is that I ordered water and from the first sip I could tell it was just plain unfiltered tap water and was gross. If they start serving good filtered water I will edit this review.
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Google
This Steak ‘n Shake has been redone and it’s great!!! It’s a multi kiosk area where you put your order in, no servers, then you grab your drink and take a seat and wait for your order to be called. The kitchen was fast and efficient, we waited less than 10 mins for our food on a Friday night. Emily was the one who was checking on everyone, she was so so nice and cheerful and helpful. The food was hot and very good. No complaints at all
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Google
All self serve, but more efficient than wait staff was. Still good food for the money!
Google
This place used to be rough a couple years ago before this review. The new managers have totally saved this place and updated it so it is far more convenient! They have a touch screen order system. They now call your order number too. The prices are cheap and the food is pretty good and has tasted fresh the past few times I have been there. The staff are friendly as well!
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Google
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