Little Wok

Great place, clean, friendly, the personnel is warm welcome you and are making sure that you have everithing you need. The Food taste great, is fresh and ready realy fast! The prices are acceptable and what I like personally is that they have NO FINE PRINT wine. Keep doing what you do because you doing it right! Thank you 🥂

We tried the chicken fried rice and lunch General Tso chicken. Firstly, wow they give a HUGE lunch portion! Secondly, this place was cute and very yummy! We were a little bummed we couldn’t upgrade our white rice for fried rice with the lunch chicken. Also bummed they don’t offer side orders of noodles or fried rice in case you wanted to do a small plate/ “taste of Chicago”. Overall really good though.

Today I wanted to order Egg Foo Yun. I just order 6 days ago. We have ordered this dish a few times in the past and wanted it again. We called the restaurant and the woman who answered the phone claimed that they do not have such a dish. I tried to explain to her that we have ordered it before. She put me on hold and never came back. After several minutes she picked up the phone and disconnected it. I called the number back hoping it was an error and she did it again. I called back a third time and Bianca answered the phone. I told her what happened, and she just ignored me and kept asking me did I want to order something. It was kind of rude and very dismissive. I asked her for the manager, and she claimed that she was the manager. I asked her why the woman hanged up on me twice, and why is she dismissing me trying to address it with her. She claimed that the first woman disconnected the phone accidentally. I know when a phone is disconnected and when it is a hang up. When I asked Bianca about the dish, she tells me they don’t serve such a dish. So, I asked her since when and she tells me a long time ago. I asked her when. She said several weeks ago. I told her that I just ordered the dish within the last week in fact it was just Tuesday. She goes on to tell me, we were not supposed to make that dish in the first place. Understand restaurants stop making dishes, it happens all the time. But to pretend that the dish never existed and trying to treat you as if you are clueless when you are not. I felt that Bianca could and should have handled the call a little more professionally. I know in her mind she believes she is professional and handled it appropriately, but she did not.

The service was atrocious. My wife asked a question on the preparation of a dish and the server - instead of going to find out the answer - asked what her second option was. He never came back to answer the question and brought her the complete wrong thing (neither of the items previously discussed or chosen). He also brought her food a good 10 minutes before mine. Then brought my order which was also incorrect. Had to order my drink three times before getting it. Never solicited for a refill. Heard the same guy take an order from the table behind us, and then came back 10 minutes later saying he completely forgot what they ordered. Lol.

Update: These complaints have definitely not been addressed. Their "owner" comments on all low star reviews but email remains unanswered. Was here yesterday, have food poisoning today. Wish this place was better cuz their patio is gorgeous. Unfortunately, the food all tasted funny and made me ill. Their hosts/hostesses are also incredibly rude and bad at their job. They look at you so funny when you ask for accommodations and take forever to even acknowledge your presence.