Food is great but I am more impressed by the manners, customer service, and general positivity of the employees! We’ve been numerous times and their personable personalities are always so refreshing and unfortunately rare these days. So thank you; it matters!
Lunch today at Firehouse Subs in Waverly was outstanding. The visit started with a friendly greeting by the counter person. He proceeded to be extremely interactive during the order to make sure my sub was built to exact specifications. He recommended the combo for the best value. From there, the order was served hot and fresh in less than five minutes. See my pic attached and you can sense the quality! It is no wonder this location had people coming and going Nonstop! This is a win 🏆 for the Waverly Firehouse Subs Team today 🙌
Hands down best Italian I’ve every had in my life. At no point in my life have I enjoyed a sandwich enough for me to call to compliment the staff. (online order 6/17 6:38 pm). I would just like to say I’m amazed at how friendly and organized it was inside the restaurant. I’ve been coming here for over 4 years and I swear this location continues to improve. Keep being great Firehouse Waverly!!!! You guys make the best subs in a 50 mile radius!!! I would share this delicious looking sandwich however it looked to good that immediately inhaled it.
This location for Firehouse Subs always makes the sandwiches good from my experience. It’s pretty close by to where I live as well so it’s quite convenient for me.
Service is great when you go inside from what I have seen. They welcome everyone who enters the door which I find quite nice. I usually donate to help out their cause too since they help firefighters with lifesaving equipment and all.
I like the design and atmosphere inside as it’s reminiscent of a firehouse with the equipment they have and the style of the restaurant.
Take out subs are usually prepared fast and can be enjoyed the same or next day. I’d recommend this place if you want something quick for lunch or dinner.
This place makes some of the best subs out there! I always get the club on a sub, and it is the best! I would definitely recommend that one with a bag of lays and a drink!
Excellent customer service at this location. We visit often to get a gluten free dairy free sub and the employees take great care to change their gloves and make a safe sub for us. We appreciate their attentiveness.
every single time I go in this specific location I am amazed with their attitude and service and manners and professionalism. Will always say “yes/no ma’am” even though I am probably younger than all of them. Always super nice. They take “you got time to lean, you got time to clean” and sprint. Someone is always refilling snacks or the drink machine or making the place look neater. Nothing is out of place or messy. I had one time where they completely messed up my order and I went in and they apologized and immediately made me a new one. I don’t know the specific boys names that I usually see. this location will forever be my favorite. You won’t be disappointed pulling up here for a sandwich.
Normally I wouldn't bother to review some place like this but I had such a great experience that I felt it was necessary. We came in on a rainy Thursday night and we're greeted with a smile. The service was fast and friendly. The staff (who we presume was the owner) was so kind to everyone who came in it really made is feel good to be eating there. Will definitely be frequenting this location more often.
The crew here is simply amazing. They are attentive friendly and professional. There customer service skills surpassed my expectations. The preparation of the sandwiches are on point. They dedicate there time towards making it right and they do. I hope there hard work gets recognized for. This store is by far the best one i've been to yet. You've earned a lifetime customer. Keep it up.
Wanted to give 5 stars, but my order was not prepared accurately. I ordered an Engineer as a pick up order, but upon returning home, I didn’t not receive an Engineer sandwich. There were no mushrooms nor Swiss cheese (actually no cheese at all) I received a turkey sandwich instead of an “Engineer.” This location is by far THE BEST! - very clean, and the staff is always warm and friendly. Generally, my orders arrive correct, but for some reason they had an off day which was a bummer.
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