Monical's Pizza

The delivery is very good here. The manager Nick is very professional and polite. He goes out of his way to make the customer happy. Being a lifetime Monicals addict from Several towns. The only thing I think they can do to improve the pizza here is add more oregano, more cheese and cook longer. 🤣 I’d like to bring the quality of the pizza from Gibson City here. The customer service here, professionalism of the employees and spirit at this Monicals is hands down the best I’ve seen. 👍

Bill was $50 . Pizza undercooked, missing a large item and the deliver people made the door delivery situation extremely weird and awkward. When I called they didn’t like the complaint, accused me of yelling when I wasn’t and hung up on me 3 times. I finally asked them to just refund my money and they said we will see and hung up again. Extremely rude and ridiculous!! And still haven’t got the rest of my order. Will be waiting for corporate to call me back. I highly suggest not to go here. The manager was the rudest of all. You don’t hang up on customers and you always try to make the customers happy. Especially if the entire order was a complete mess up. She stated the customers are not correct and they don’t work for us!! It’s sad that customer service is a thing of the past these days. I highly recommend Paglias. Or even gas station pizza over this place.

The Monicals in Charleston is nice, but very dark inside, and the pizza was not the same as at other Monicals we have been to. It looked and tasted like it had cheddar cheese on it instead if just the white cheese we are used to. The cheddar really overpowers the ingredients, and so we were barely able to taste the bacon. Otherwise, the place is good, but I doubt we will return.