Little Ceasars

Phoned in order. Person on phone said 20-30 minutes. OK No problem. Arrive at location 28 minutes later. Order not ready on arrival. Ok… no biggie it’s hard to mail down an exact time. Cashier rings me out. I see 2 employees talking about the last pizza on my order to be filled. Apparently there has been some miscommunication about what pizza went with what order. I see most of my order sitting on the counter in the back where they box the pizzas. It seems like the employee working in the back goes to make another pizza for my order. 7-8 minutes pass…. My food still sitting out in open getting cold. Still haven’t came to me to let me know anything…. At this point I’m not happy! Finally the last pizza comes out and an employee brings my order to counter. I instantly knew it was wrong because of the box sizes. They were gonna give me a stuffed crust most best pepperoni instead of a stuffed crust deep dish pizza. They didn’t charge me for the deep dish but rang up the wrong pizza instead when the order was placed. They say they will make me the correct pizza. Now I’ve got to wait for another pizza to be made! At this point you’d think the clusterf@$! would be over but no…….. it isn’t. What appeared to be the manager tells his employee that the incorrect pizza was rang in and that I would need to pay the $4 difference on the pizza. After I waited on them to fill the order when they made the wrong pizza and now gotta wait on them to make the correct pizza they wanna charge me $4? What kind of idiots are running this place? Manager then tells me he has to refund whole order then re-ring the order correctly. Apparently he was too incompetent to do that without making a phone call which he had to do. At this point I’d been standing in the lobby for approximately 35 minutes. After the phone call I’m told the order would be free. Still waiting on the correct pizza which didn’t show up for another 5-6 minutes. No apologies from staff or manager. This has got to be the absolute worst experience I’ve ever had at a lil Caesar’s. Staff were unprofessional and didn’t seem to take the job seriously at all and the manager was the worst of them. Will be a long time before I step foot in that place again. I’d say I’d never go back but the the people that work there currently have little to no work ethic so I’d bet on a new crew there within 6 months anyways. The worst!!!!!!

This evening I was waiting for my food and this man keep complaining about how they missed up their order so the black girl with glasses asked for the manager and she came up there with her cute nails and said yes what’s wrong u could see in her face she was aggravated because they were completely busy. She was polite the whole time but this man in a blue shirt keep calling her names and the manager was like sir I have to call my boss because u want a stuffed crust deep dish which is 13 something (can’t remember the whole total) and they payed you out for a regular stuffed crust for 9.49 so that’s 5 DOLLARS More so I gotta call my boss to see if it’s okay so I. Don’t get into trouble for it. So he made a phone call mind you the manager was very polite he said excuse you to the rude customer for one minute went to the back table where a short man was wearing street closed said of your here to get food PLEASEEEEEE help me get landing clear (so he must have worked here lol) and told everyone to stay where they were and get these orders out correctly the manager was very polite but the customers were mad because the store was pushing the orders out as. Fast as possible also I ordered the Batman meal Omg it’s awesome…… so I will return. Also you have An amazing staff good job