Pepperjax Grill
5200 Fountains Dr NE, 52411-6612 - Cedar Rapids
Recommended by Sluurpy:
2025
2024
2021
#97 of 272 restaurants in Cedar Rapids
Updated on
American
Fast Food
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
58/100
Data Completeness
56/100
Verified Dish
Add Missing Dish
Contact Information
📞
Phone:
+1 319-378-5965
🌐 Website:
http://www.pepperjaxgrill.com/
📍
Address:
5200 Fountains Dr NE, Cedar Rapids
Google Reviews
628
Google reviews
We showed up at Pepper Jack's and stood by the counter, we were promptly ignored by all employees in plain sight for 10 minutes. The employees were doing menial tasks like sweeping and refill food while entirely ignoring us, giving us no indication of when they would help us or that we even existed. All with no other customers there too. We asked them if they could take our order otherwise we were leaving, and they said they'd be with us in a second. After 5 more minutes of that we left and are never coming back. Absolutely horrible service, the employees have no regard for their customers at all. Stay away from this place if you value your time and intend on actually being served food.
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Google
Really good Philly sandwich...big, we split. Fries were also very good...will be going back to try other items..also easy on the wallet! Clean and the staff were very nice ...great experience!
Google
My food was delicious Michelle is a excellent manager and Joe cooked my Philly great. The bread was soft Luv this place
Google
Service and ambience was good. Love that the interior is decorated with lots of historic photos of Cedar Rapids. Food was okay. There are some vegetarian options, but I don't think it compared other similar places in the area. Staff made sure to clean the grill area before cooking our food, since we ordered all vegetarian.
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Google
I made a complaint about a week ago due to a sandwich having very little meat. I was mailed out three coupons for free meals. Tonight 1/3/2021 I went in and redeemed the meal voucher for 3 steak bowls with grilled vegetables. They forgot the beans and never asked if I wanted beans or not. The meals were very bland other than the overpowering taste of lime. I have given them two chances now, and they messed up both times. Also the expiration date on my card was not very legible and I thought I was going to have problems redeeming my free meals. I doubt I will give them another opportunity to mess my order up! The restaurant was also dirty, with stuff all over the floor in the lobby. Also no face masks being worn. Portions are small. Were in iowa, where we like big portions! I doubt they last very long.
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Google
Placed order online to pick up in store and got there before the quoted time and they said someone else picked up my order.....they told me to call Uber, advised them that I didn't order through Uber I placed it directly online I had to argue for them to make my food again.
Google
Was our first time at Pepper Jax so when we walked in we weren't sure what the protocol was, so we walked in front of the cash register. Stood there for about 5 minutes before one of the workers pointed to the front of the grill, so we went and stood there. Stood for another 5 minutes waiting for *anyone* to say *anything* to us until we said forget it and walked out. There was a dude sweeping behind the counter, could he really not have taken our order? Felt like a slap in the face waiting around for 10 minutes just to even be acknowledged by any staff.
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Google
Great food! Everybody I mention it to says they love it but can agree that it's too expensive for the quantity. Other than that it's clean and service is quick
Google
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