City Wings Restaurante

Very poor customer service!!!! . The younger girls who takes the calls need to be trained in using proper manners when dealing with customers. They are bad for business. I called to order some wings at 3:58PM and my address and phone number was asked for. I called back to ask about the order and was told my order was for pickup. The price quoted in the initial phone call to place said order included delivery fees. When I called the young girl that answered the phone she offered no apologies and was extremely rude. It is now 7:02 PM several more calls later and food still not delivered. Management needs to provide proper customer service training.. This is unacceptable, very Disappointing experience! The delivery driver was thoughtful understanding and kind.

HORRIBLE customer service. Owners really need to listen to how their customers are treated by phone. Ladies who answer the phone are extremely rude, and short with customers. Not once, but every time we call. You're lucky to get your order placed, if they dont hang up before. Going in to pick up your placed order is a no different experience. Usually 3-5 just standing there, chatting with each other, and barely taking time to acknowledge you. Absolutely ZERO customer service skills. We have eaten here, as to go, several times a month for years. After their latest round of rudeness; by phone, we will NEVER be back! We have always tipped 25% (to go orders) and been very polite. We were very polite when we called to let them know our order was wrong. However; she started arguing with me, and then hung up. Wish you the best in business, but sincerely hope an owner reads this and improves this situation. Done.

I’m severely disappointed in this place.. love their wings and husband and I wanted to try to dine in. We were completely ignored walking in, except by the chips/salsa guy. The waitresses were going back and forth and didn’t even look at us. I get that staff is short since the pandemic, but they were blatantly ignoring us and took others order that came in before. I’m very disappointed and won’t be ordering even take out from them anymore..

Excellent!!Great service!! I'm just a little disappointed because we ordered 10 wing's a piece and 2 drinks costing over 30.00. I believe the prices have went up. I had been here before and really enjoyed it. And the price wasn't this high I know because we ordered the same thing. Just wanted to give a heads-up.

I have had the pleasure of getting great food and service from this restaurant several times but after having no sauce on my wings and a roach come out of my fries. Speaking with the Manager, Jose, and one of his employees that said good luck I will never eat their food again. It is unsanitary and the order wasn’t correct. I was told to dispute with my bank. Throwing the food in the trash outside now. I don’t like bugs in my house. I’m also reporting to the BBB and the DPH.