Pretzel Twister

Small family owned business. Super hard working as you see the same folks open to close. They make everything fresh and the pretzels are super soft! When there's a line they work super fast to make sure customers aren't waiting long. Kids always want to stop by here anytime we are at Burlington mall. I've had the taro bubble teas, honeydew bubble teas. Boba tastes like it's made often

The staff is extremely rude at the Burlington mall site in MA. I paid for the large juice cup. I paid for the combo A and requested addition of extra ingredient. I paid extra for it which is fair. In the process of adding extra ingredient, there was more juice than the typical amount. 1. My juice got spilled while he was pouring. After he was done pouring, a very small amount was left maybe 30 cc. He was about to throw it and I asked if he was about to throw it if I can get it since I paid for it and he very rudely refused. When I told him that you rather throw it than give it to me, he said yes. Thats when I said that its really wasteful. Thats when he gave it to me. Extremely rude and wasteful.

I just bought a cup of original pretzel and a boba milktea. When I was about to pay, the cashier place the cup near my hand and the cup of pretzel spilled. Almost all of the dough was gone, and as he picked up the dough, he gave us attitude. After awhile when the milktea was finished, we ask if he could replace us a new cup. He blamed that it was OUR fault. There was no replacement allow and there was only 3 dough left in our cup. I can't believe that a store like that have such a poor service. Almost all the other stores I went to, the service was so nice and would nicely exchange new products for us. There wasnt even a receipt for us, they didn't say sorry or thank you. Overall, it was terrible!