Papa Johns Pizza

I walk in and attempt to pick up food without a mask. I've seen the employee in the back with her mask off so I was a bit upset when I was told to put a mask on when I was there a total of 4 to 5 minutes when the unmasked employee was making the food. If we are going to make these rules then make sure your staff is following the rules first. For the guy to pretty much hold my food hostage until I put a mask on was ridiculous when I just had to pay and leave. He wasn't rude about it but it still had me wanting to say forget it. Lastly, they may need to restock some items. Blue cheese is something I know well. The packets they gave me expired in 2 days I know its still legal but these packets are normally showing a year or two before they expire. I opened it and it was not looking ok. It looked as if it wasn't refrigerated.

We’ve ordered over a hundred pizzas from here (10 for a birthday party alone) over the last few years and my only complaint is I wish it was closer. Staff has recognized me for awhile now and though they are always slammed, they are friendly. It isn’t their fault if your pizza takes 30-40 minutes, it’s the only PJ around and they can get very busy. Staff turnover is low, I’ve seen the same people working here for years. As a business owner I can tell you that says a lot about good management.

This was my best experience I've ever received at this place. It must be new manager of something. I think the manager was a younger black male with multicolored dreads. He made the experience so great for my 8 yo son. We were waiting for a few minutes and he asked my son if he's ever seen a pizza get made from scratch. He said no and the manager had another employee grab a step stool from the back so he could see him make a pizza from scratch. He began to show him every step how to do it and it made my son's night. He literally went home and wouldn't stop talking about it. If he isn't then ager he should be. He knows how to bring people in an treat them well. Great job sir you will have my business as long as people like you work there.

Pizza was actually cold and uncut (didn’t even have an imprint of cutting, like they didn’t even try to cut it into slices) literally cut it myself and put it in the microwave to reheat. Called the store to let the staff know. Was told by management I would get a call from the owner of the store, once the owner called and accused me of lying I let her know I would be leaving a bad review. Once I asked for her name to put in the review she immediately hung up the call. I even called back and she sent it to voicemail. Terrible customer service and terrible ownership. Can’t make stuff like this up one of the worst interactions I’ve had with any business. Save your money and eat cardboard instead at least you get what you pay for.

Update: July 7th 2021. No matter what fake good reviews you see this place is a hit or miss. TRUST ME. 6 mths later and NOTHING has changed. 100% regret I paid my money to order. Hopefully, my pizza gets here tonight and not tampered with. Lady who delivered was sweet. Pizza good but delivery not in order. After, tonight im done. Been ordering from them every since the Oak Lawn closed, due to mismanagement and poor order filling. I thought after talking to the owners wife, my first delivery was resolved. But, i should have known. Some people keep telling me to leave Papa Johns alone and go back to Pizza Hut or Domino's. I'll find another place. I was suppose to hand him the previous pizza for the new one. He dropped it off before i even came to the door and drove off. If I could get my money back I would. Ill drive into the city first... SMH. Go to another pizza place DO NOT waste your time. I feel safer eating the first wrong made pizza at this point.

Worst of the worst service in this location, ordered a pizza at 11:20pm today and did not get delivered at all waited for hours and nothing, NOT a call or anything !! And who ever answered the phone had a horrible attitude. I will definitely give a call tomorrow for a full refund and complain!! They need to fired their whole staff and rebuild ….. I’ve never ever had experience this at any location by getting anything delivered… I’ve ordered from here before but this time was a horrible experience that will change my mind from doing business with this establishment !! As soon as the employee gave me attitude on the phone I had a bad feeling and it sure was a bad feeling…. NEVER GOT MY PIZZA DELIVERED AND LEFT MY FAMILY HUNGRY AND UPSET !!!!! If I had the chance to leave 0 STARS I DEFINITELY WOULD FOR TODAYS BEHAVIOR AND DISAPPOINTMENT!!!!!