Mcdonald's

I got in queue for drive through since I had just recovered from Covid and didn't want the chance to step inside to get my order. I waited at the drive-up kiosk for 15 full minutes to give my order and nobody came to take my order. I walked inside (with a mask on) to ask the employees what was taking so long and they said their systems were down, while I could notice except for 1 employee at the cashier and 1 employee on the grill(from my view) , 3 ladies were consistently on their phone and not taking drive through orders. I waited for the 2 people in front of me to get their order in and finally ordered my mobile order which seemingly the cashier didn't know what to do with the 4 digit pick-up code. It took another 8 minutes for me to receive my order which was just 2 sandwiches and a fries. I came home and opened my bag only to notice that one of the sandwiches was burnt. Not hating on Mcdonald's but this branch has some serious issues and people need to be either fired or re-trained.

This location was absolutely terrible from the managers attitude down to the cleanliness. My friends and I got there around 10am on Friday. We drive in from Chicago so food and bathroom breaks were needed. We dropped my friends husband off inside since he really need to use the restroom and parked and went in. He was still waiting they wouldn't let him use the restroom without purchasing anything. Being from Chicago I'm used to this, though really annoying when it's an emergency. After I ordered he ans I both went to use the bathroom and I gave my receipt to the other friend and the manager let me in the restroom. Then they were able to pick up my pop but refused to give them my food and the manager said she gabe it to me, but she couldn't have as I had been in the restroom right after I ordered. I had to go up to the counter and get interrogated just to get my breakfast. The manager also had double standards as she refused to let my friend use the restroom before she ordered yet she let another woman do that very same thing right before she told my friend no. Then refused to let her buy anything in order to use the restroom. We ended up having to go to the other McDonald's a few miles away so she was able to go. The manager was also berating her staff in front of all the customers. She should not be up front in working there at all. The way she treated both staff and customers was unacceptable. Those employees dealing with her deserve a raise for having to deal with her attitude on top of working on orders. I hope they replace her soon as she's clearly not cut out for customer service.

I take my grandchildren to McDonald's every now and then on Jefferson and William. The only thing I don't like is that line the driving line it do be long I have been in line at least a half an hour to 45 minutes they really need to speed it up a little bit but other than that my grandchildren loves smackdowns McDonald's 😊