I ordered two medium pizzas and the manager let me know they were made incorrectly the moment I arrived for pickup. I only had to wait 3 more minutes for the two replacement pies, still got all four pizzas, and the whole thing was on the house. Five Stars for excellent customer service.
While this Pizza Hut doesn't deliver for my area, it was worth the trip out in the rain. My food was done when I got there. Almost everybody in the store included me in a conversation and I left feeling just generally happy and felt that my food was hot. A smile really does go a long way. It took me 25 minutes to get home through traffic and one very long and slow train and even though I don't have those nice warming bags like they do, my pizza was still hot and tasted like it just got out of the oven.
I used the app to order because that way I can see my order and any special requests just as they can and it tells me where my food is in the process.
After only using the app two times, I had already earned a free pizza but I am saving my points for my daughter's next sleepover.
I just moved so this was the first time I ordered from this store and while my experience was top notch, I can't wait until there is a pizza hut that delivers my way
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