Au Bon Pain

Unfortunately, this particular location is horrible in terms of customer service. However, I absolutely love Au Bon Pains' almond crossaints. In addition, they aren't very punctual. I live up the street from this particular location and they never ever open on time. The kicker is they have the nerve to have an attitude when something is said. Therefore, I have purposely contacted the mall management office because I wasn't able to reach anyone in their corporate office. As a result the management office sent security over. Your probably asking yourself, ''Why?". Let me explain these companies sign leasing agreements and in their agreement it clearly states what time they have to open (unless another time is negotiated) and they have to post their hours of business on the door. Henceforth, they are always in violation of their mall lease and Massachusetts laws. You can't post one set of hours and make up your own hours. Lastly but not least, there is a ring leader and I hope like hell she is not a supervisor. She has dark semi curly hair and she wears the top part gathered together behind her head. She is NASTY, PERIOD. The downfall is they have her ringing the register.

The food was good, but the staff was horrible. Not all of them though. I would say my cashier I had was absolutely rude. Ordering there was absolutely stressing and so much pressure was put on me. I don't believe I would eat there again. I didn't feel welcomed or comfortable at all. And it really sucks because I enjoyed the food. 2 stars.

The witch they have as a cashier (you know which one I'm talking about the red head with the long nails and nose) appears to have selective customer service. What I mean by that is she chooses to greet and smile at one and not other. She seems to be miserable if you ask me. Why work with the public if you don't know how to communicate and deal with the public. I work in the mall and would go here everyday. I cannot deal with her attitude anymore I'd rather drive to panera bread.

The manager is awful! I work in the mall and I've always come here. Ever since they changed management it's been so unorganized. The manager also walks by customers at the register and won't help the other workers. It also took him 15 min to make a simple sandwich. If it wasn't for the low variety at the mall I wouldn't come here anymore.