The Rock Wood Fired Pizza

I took an Uber to reach this place as I was planning to drink a couple of alcohol drinks, when I arrived to the place I wasn’t able to get in as they don’t take people in. I know we are in a middle of pandemic time but some places are open to stay in, as small groups following Covid procedure and keeping distance but you don’t have this information online! It shows that you take people in, that’s why I came. I advice you to update your informations online so people don’t lose their time and money! Thank you.

I realize that now is a difficult time for restaurants and I wanted to give my business to a local restaurant to offer support during this difficult time. Unfortunately, I ordered through Doordash and my instructions were not followed. I realize that some people may prefer to have their food left on their doorstep, but I am not one of those people. I feel that food that has been set on the ground is contaminated and must be disposed of accordingly. If there wasn't an option to "hand to me," I would have waited at my door to receive it before that could have happened, but because there was an option, I thought it was safe to wait upstairs and watch TV until it arrived. What happened was my delivery notification came in on my phone, but I went downstairs and didn't see a car through the window, so I went back upstairs and figured it was notifying that the Dasher was on the way. I got caught up in my show and forgot about it. When my show was over, I was wondering where my food was and thought the driver might have gotten lost or something. I opened the door... and found a pizza box on the doorstep. I have a fully functional doorbell and I would have heard a knock. The instructions weren't followed and now I'm hungry, angry, and with a $42 charge for a pizza I had already disposed of. I called The Rock Wood Fired Pizza and explained the situation. The person said I needed to contact Doordash, which I had already done, but I was concerned about eating, not a refund. She said she couldn't help me and couldn't refund the order. I asked to speak to the manager. She said she *was* the manager. Her lack of consideration for my plight and rude tone made me very upset and I was trying to give their establishment the opportunity to resolve the issue. I told her that I wouldn't be giving her my business again and hung up the phone. Now, I have a credit (supposedly) coming from Doordash, but I am so burned on The Rock Wood Fired Pizza, that I wouldn't give them my business in the future even if they offered me a free pizza for my trouble (possibly after reading this review). It's one thing if I had complications, but not offering any sympathy or apology to a customer that is having a bad experience and offering NOTHING as a solution is UNACCEPTABLE, even in this difficult time. When a restaurant burns me like this, it's a lifetime blacklist. I refuse to support any establishment that doesn't value its customers. I guess I'll be going to McDonald's since I'm starving and can't last another 30-40 minutes ordering from somewhere else. At least I know I'll get any potential problems handled when I'm dealing with a respectable establishment...

Awfully hit or miss service; seems the last two or three times we were in the restaurant was pretty dead but it took almost 40 minutes for a salad, sandwich and one small cheese pizza. Time before that was similar. Quality of food doesn’t seem as superior as it used to be. Used to be really satisfied with this location and would of perhaps rated 5 star but as of the last few times we’ve been disappointed..maybe new management or staff? Either way hoping this location can perform better.

I ordered a cookie skillet from here on Uber eats and the quality of it was horrible. The cookie itself came burnt to a crispy in a pizza box with two small containers of vanilla Breyers Ice cream. To put it nicely the ice cream was the best part. I’m very shocked with the quality of it because just a week ago my boyfriend and I order the same thing from a different location and it was a million times better. They had the proper delivery containers that kept the cookie nice and warm, as well as ice cream that was the perfect ratio to the warm gooey cookie. Very disappointed.