Red Robin Gourmet Burgers

As many of you are, I am also a fan of Red Robin.  Due to Covid-19, I have not been eating out or doing any outdoor activities much. After practicing golf at a driving range, I was so starving and ended up calling to Red Robin in Bothell to place a to-go order.  By the time I arrived at the restaurant, I saw tons of people waiting in line to dine in.  Luckily, I didn't have to wait in line because I was there just to pick up my to-go order. Friendly staff welcomed me and asked for my name so she can locate my order.  My order was already available on the table for me to pick up.  I was able to leave promptly after making a payment.  It was fast, easy, and convenient. This time, I ordered a 'Mad Love' burger from the finest burger menu.  The finest burger is a premium burger offered by Red Robin.  It is a little bit expensive than the gourmet burger.  It was actually a first-time for me to place the finest burger. The burger was very juicy and cheesy with Cheddar-and-Parmesan crisp, Provolone, and Swiss.  It came with avocado, bacon, and other vegetables to make it taste better.  I love the toasted brioche bun.  You can never go wrong with the brioche bun. For french fries, I asked for 6 different sauces - honey mustard poppy seed, jalapeño ranch, campfire mayo, sweet & spicy ketchup, roasted garlic aioli, and smoke & pepper ketchup.  I paid extra 75 cents each for the roasted garlic aioli and smoke & pepper ketchup sauces.  It was definitely worth it.  I recommend to try out the smoke & pepper ketchup sauce if you haven't tried it. Overall, it was a good to-go experience during Covid-19!

Horrible. I am quite sure they lost my order. It took an hour to get a basic burger. Called order in at 540. Big tavern double. Estimated time for pick up was 611. I arrived at allotted time. Server came out before i could call to deliver to car next to me, and she came to me and asked my name. Told me she would bring out as soon as ready. At 635, after watching a dozen other cars come and go i called to find out what was up. After a while on hold server informed me she had checked with kitchen and my order was still 4 tickets down and it would be 15 minutes. (I am pretty sure that was when they found my ticket on the floor and started it) 646 my burger was brought to my car. Got home and yup, it was the small burger, not the double. Yes, it was rush hour on a Fridsy. But dang, I would have understood if they would have just told me it would be a while. I could have rearranged the order of my stops.

Not sure if Red Robins is getting cheaper with food and enhancing visual appeal only, but anything from to go trays and stores image is grandiose, like there may be a $500 cheeseburger waiting on a platter with my name on it. Instead, I get what looks like one to two 4-inch round piece(s) of floppy burger matter between two buns. Drenched in sauce, wilted lettuce, stale tasting cheese, and not so crunchy fries (as is I asked for extra crispy and noticed they were still very soft just more brown). I'd still come here for the happy hour deals and birthday/holiday events cause I'm cheap like that.

My family and I love coming to RR. This location is the one we mostly frequent. Service is good for the most part, it can depend on how busy they are. The food tastes great and we love bottomless fries 🙂 This time we had crispy chicken salad and my burger was Mad Love. We also have Red Royalty rewards and appreciate having a free entry on a birthday and earning 1 free entry after 9 paid entries. That's so cool 😊

Shout out to AUSTIN, JUSTICE and SAM. Some of the best service I've had probably ever. It was my brother, sister and I. First time us 3 sat down together in over 10 years so it was pretty special but at the same time awkward for all 3 of us. But the peeps we had helping us made it super fun and chill. Austin was so cool and on top of his game with checking in on my family and I making sure we didn't need anything. And he also was hella chill and cool to chat with. Justice kept the water and soda filled ad was so kind. Sam was cool too. Basically they are the only reason I'm down to come back to Bothell for some food.

It wasn't the worst Red Robin experience I have ever had but it was definitely low on the list. I think we had 4 different servers at our table, (fiance and I with our toddler). All of the servers seemed completely uninterested in the job, guest satisfaction, and just kind of 'Checked out' . My Fiancé's burger was sloppy and thrown together, the patty was broken on the inside so just fell apart when he opened it.. even the wrapper on the outside was so greasy, it was slippery. My salad was basically half the size it normally is, not to mention the old lettuce. I asked for extra ranch for it and never received it. My daughter's apple slices looked old,brown, and one of them looked rotted. We asked for new apple slices and even those weren't fresh, my daughter and fiance still wouldn't eat them. We come here often, with normally great service and amazing food. We visit once a week and the servers we normally have are exceptional. Tonight's visit was very unpleasant and if I didn't know better I would not return again.

Cold food and missing items on top of waiting 55 minutes passed curbside pick up time. WORST customer service response. Asst Gen Mngr Andra basically did not care and only offered excuses that they were busy. No call, email or text that order would be delayed, just ignored and left sitting in parking lot. Red Robin did not offer an apology or try to make it right in anyway. Horrible experience and this manager doesn’t have a clue about customer service. Avoid this location!!!