Review Dunkin' - Boston

They don’t have the best atmosphere or anything but the fact people expect for the two people working there to make the best food ever and get it to them immediately when there’s usually lines of people for it makes me mad. There’s only so much two people can do and there doing good based on what they can.

While I understand the frustration some other reviewers have left regarding this location, the manager (who is usually working on-site fulfilling orders) is very friendly and clearly puts in the work to make the place run. He has never messed my order up and has even given me free upgrades like whipped cream and a large size. Some staff needs better training but I can't say I've had a bad experience here. Unless something drastic changes I'll keep coming back!

Although they are usually busy and have only one or two staff members, they always treat customers with care. The "there you go, honey" feels totally different than having a cup shoved in your face like I got at Tremont DD.

This location deserves some serious credit. Before you read negative reviews below or above mine, understand one thing. It was most likely written by someone who was probably late for something, someone with a bad attitude in general or simply someone who felt like doing this will make their own situation in life better by tarnishing what this location works hard for day in and day out. I work in the building right by Ruggles station and so I have the luxury of being able to stop at this location daily. YES, the location is tiny and only accessible by window. YES, it is located in THE CITY at a TRAIN STATION, so YES you will deal with things like bums hanging around looking for free food or asking you for money while you are in line waiting...which has nothing to do with DD or the people that work at this location. YES, it is a VERY busy spot because there are buses and trains constantly dropping people off (obviously), people park in the public garage attached as well and mind you, Northeastern students are always in and out of here as well. So I would like to say this..... understand that the people who work at this location, including the manager for Gods sake, work very hard to kill the line and bang out orders as correctly and efficiently as possible. I have YET to get an order that was incorrect. I have YET to stand in the line longer than 5 minutes. Every employee who works the window or preps the food is very nice and they get the job done. I must admit, I have a preference for the morning crew, as they are always super friendly, quick and just with it all around. Not only that, but they wake you up with positive greetings and help you start your day in the only way they can. CUT THEM SOME SLACK! And give them credit where it is due! This location is exactly what I would expect from a city train stop location and yet they make every experience as personable as possible for you. Obviously because I go there everyday, they got to know me a little more than the average commuter, but even before they realized I was a frequent flyer there I was still treated well and never had an issue with my orders. People need to humble themselves and wake up. There is nothing wrong with this location. Period.

My Large Iced Americano go-to!! Has started getting crowded though with increased wait time during peak hours; since staff needs to care of takeout and online orders both.

convenient location and they’re always so nice and they have very quick service :)

Extremely good service! Met Ronaldo working here, and he personally delivered to me the sandwich that I forgot to take.

A standard Dunkin Donuts. Workers are actually really friendly here. No complaints.

The weekday morning staff is very friendly and efficient.