Whitney Abshier
Late to open, and suggest an edit to business hours. Showed up at 4:30, when the site says they are to open, and completely dark, with a couple employees starting to prep the front. No posted hours, but multiple customers stop to confirm what time they open, and the employees say they open at 5. A long line forms, but they continue to remain closed until 5:15. Once open, the nicest older man takes our order, and the food is pretty quick and very good! Just had to dock it a star for the initial wait. With a good amount of first flights starting boarding at 5:30, a late start to a 5:00 opening time really loses a good chunk of morning business. And with hours listed as 4:30, it was a little frustrating to cut it so close to our boarding time when we planned well ahead.
Nadia Che
The poor girl working here alone on a busy Saturday afternoon was doing her best. Ive seen so many bad reviews about this place and they are all correct. Give your location more staff and let them feel supported, not overwhelmed with 10 customers all waiting for their orders. Stood in line for 15 minutes with one person ahead and then waited 20 minutes for an iced latte (not even a bagel) and left without getting it, after oaying $6 for a small coffee, because my flight was boarding. The staff member was so apologetic but it really is not her fault. Absolutely horrible, I will not return next time I’m in Boise and will also be telling others not to return.
Aaron L
I will be happy to change this review once the employees are trained on better hygiene practices. Watching a couple employees prepping food and repeatedly handling the garbage bin at the same time made me pass up on a bagel I seriously needed. One person had the forethought to wear gloves... all she needed to do is change them, but no. The staff from this morning, may 1st just needs a little help.
Mike Early
Very nice employees. Great warm blueberry bagel with cream cheese. Taste and texture were perfect.. Orange juice was very fresh and tasty. Served quickly with a smile.
Glenda Newman
They don’t offer skinny coffees but staff suggested the blended hazelnut....very yummy. The strawberry banana smoothie is a “10”. The turkey sandwich was fresh and delicious. During the dinner hour it would be nice if they had more staff. It was not real fast service.
Robin C
I love Einstein's! This was my first experience at this location and they couldn't make blended drinks (my friend's order) and took so long to get me two bagels of the same type not toasted and with no shmear that I had to go and ask what happened to the bagels and they said someone else took it. It's a really busy location with not a lot of employees, so it's not their fault they are understaffed.
Thomas McClain
The service was not very good! The elderly gentleman on register was picking and choosing with whom to address in a friendly manner. My receipt has the name Jay at the top and I was there last Thursday morning. The bagel was delicious but his customer service kind of ruined the experience.
Nicole Fourtner
Bagel was perfectly toasted, plenty of avocado (I paid extra for), it was a perfect breakfast sandwich. Service was quick considering they're slammed all the time
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