Gabriela Tlatenchi
When I first moved to Bloomfield, it was my go to. Over the years, the standards of this location has deteriorated and it clearly shows.
As a group, my co-workers and I decided to order from this location since it was close, despite previous orders missing items. This time they forgot a lemonade and my "Chicken Little" sandwich had mold. My co-worker called the location and was met with "Nothing I can do, the order wasn't placed in-store." So corporate was called. Again, their food and service has been circling the drain. I absolutely never put up any reviews, but this was cause for one. You'll never catch me here again.
Jerome Bolden
Tiny pieces of chicken. I asked for original and a young lady gave me crispy chicken that did not look like it was recently cooked. She got an attitude when I told her that I didn't get what I ordered.
Her position was to knowingly give me what I did not order and then seem annoyed when I pointed that out.
I usually don't spend time posting reviews, but this is not the first bad experience I've had with this KFC.
Stop selling food that's been sitting out too long and please improve customer service.
Amanda R
The only reason this place got 2 stars is because Butts customer service is excellent . The manager is incapable of handling this place . No coordination!
Update 03/10/22
Came back here . Same poor service as before. Maybe this is the cashiers first job but that’s not an excuse for the poor service . No greeting , shes annoyed with every customer she serves . Highly recommended customer service training.
A hello, how can I help you is a good greeting .
Either appreciate your job and show some effort or move on to another job .
F A
Always a good go to for a quick meal. Better to order early online so you don't have to wait long because it gets busy after 5.
Mike Hostutler
Please read below as to the details of a heartfelt and truthful 2 star review.
I placed my order directly through KFC’s website for pickup in store. When I arrived I was attended to by a young woman who began by telling me that my order was for delivery through Grubhub. After I repeated numerous times that my order was indeed not for delivery another member of the staff pointed out to the young woman that my order was indeed for pickup. I was told that my order would be ready for pick-up at 6:10 so that is when I arrived, only to wait another 15-20 minutes!
Additionally, I had ordered dessert biscuits, which are a cooperative menu item from Cinnabon. The staff informed me that they did not have any frosting so they just put on more cinnamon sauce. The frosting is the BEST Part! They did not offer to take it off my order, which I should not have accepted, but I did because I was frustrated by the wait. Additionally the dessert biscuits were stale.
Upon arriving home I found that they had not provided any silverware, napkins, plates, or biscuits! All of those items were selected on my order. The staff was more interested in conversing amongst one another than properly preparing customer orders. Also, why would my potatoes just be covered in Plastic wrap instead of a lid?
On the bright side there is ample parking to the side of the building.
Please see pictures for reference to what I’ve been talking about.
Mr. H
Terrible service. Gas is too expensive to have to drive back because the staff is lazy and incompetent and can’t get our order right.
But they want $15+ an hour. Maybe they could use it for some hearing aids so they can get their orders right.
Elder James Murray III
Manager Elizabeth Figarot this Glenwood Ave Bloomfield NJ Kentucky Fried Chicken is unprofessional, profiling and stereotyping! I waited over 15 minutes until 7:30pm on March 2, 2022. I was never acknowledged for service, until I ask for assistance, after waiting in front of the register for acknowledgement! There was 5 persons working behind the counter. No one else had to place a order, but myself. Only two other person's were in store, that had been waited on previously. This type of service must be retrained to be more courteous and professional. This is a National Chain Restaurant, that I support all over this country and in the International world for many decades.
Minister Murray 🙏🏾✝️⛪
Manish Sathe
Nice service at this location and food was good as usual!
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