Review Burger King - Birmingham

Service has gotten much better in the past month. The lady that took my order at the window (had Susan Moore sweatshirt on) was kind and courteous. I had to wait for part of my order. Employee--Antonio brought it out and apologized for delay. They both displayed great customer service skills that day. Great job!

Waited in line for 15 minutes just to get my order taken, then another 15 just to get my food at the window. Pulled off and bread was extra hard and the drive thru lady had an attitude. 0/5 stars

Wanted to get lunch, however the doors were locked with people inside! Cars were wrapped around the building! Employees wouldn't tell us if they were open or not! Had to find another place to eat!!

Nasty...nasty RUDE people and management. Jamarie was the one who took the order and had an attitude from the start. Came to pick up a mobile order and was told that they did not honor the order there. Ok so how do you get your money back? You get it from the app.... Well please explain that to me. After lying that he was the manager and that I would have to get my money back from the app....he went and got the manager...go figure. So after talking with a real manager who tried explaining how to get money back from the app...but to no avail....they called yet ANOTHER manager. So Jamarie calls her on his personal phone..I thought the phone was broken but it turns out it was just a case. I was trying to handle the phone with care when he snatches the phone out on my hand and screams at me YOU CAN JUST GIVE ME MY PHONE BACK SINCE YOU ACKIN' LIKE I GOT A DiSEASE OR SOMETHING!!! OMG....what just happened...so I waited for the manager to report this. The manager showed up some time later but I dont feel she really cared. BUT at least she finally explained that unless they total the order out I wont get charged. THANK YOU!!!! FINALLY an answer to my question! Do yourself a favor...stay AWAY from this Burger King. I had heard and read bad things about this store but decided to give them the benefit of the doubt. Never again....

How are they still open for business? Service is extremely slow. Even worse if you try to avoid drive thru and order inside. Restaurant was dirty; drink spilled on floor, floor nasty from foot traffic, tables needing to be wiped down and then there's the drink machine (long slow exhale). I try desperately to avoid this location even if it means going across town or down street to golden arches...you know the one "m".

Very very very bad customer service. Manager has attitude problem, order was incorrect, I had to keep coming up to the counter for stuff I was missing (napkins, ketchep, etc). Each time the associates ignore me as I stood there waiting until they were done doing other stuff. I felt no value what so ever as a customer. I don't even know why I came here.

Very slow for fast food, two unqualified food preparers overwhelmed!

I think I'm done with fast food, cold food, bad attitudes