Review Outback Steakhouse - Birmingham

On Sunday my family and I went to eat to this place. I want to say that the service was awful. The waiting time to get our food was over one hour. Also, we ordered our Steaks well done and They definitely understood the order. Our Steaks were overdone. So overdone, that they were hard to cut into and dry as a cardboard. The only good thing about it was the manager attempted to make the situation better. However, by this time my family and I were very disappointed with everything. Will not be coming here again.

Staff was very prompt and polite, food was delicious and hot in a timely manner. Plus I'm addicted to their sweet potato...sooo good.

I can remember the days when ordering from this Outback was the biggest treat EVER! The food would be amazing and worth the gas and time waiting for take out. Sadly, those days are so far gone they’re not even in the rear view window. We ordered from this location tonight and it was HORRIBLE! McDonalds would have given us better food! We ordered two sirloins, one medium rare and one medium, both 8oz. They weren’t bigger than a biscuit! Then they only gave us a small teaspoon of garlic butter that they charged $2 each for! Then the food was ice cold. The only decent things we ate were the Cesar salads. It’s absolutely ridiculous how bad they’ve gotten and it’s just so disappointing. If you want steak or good food similar to this just go to Longhorn down the road from Outback. They still care about quality unlike this Outback.

Took the family out on a Thursday night to celebrate a birthday and who doesn’t love good steak. We started with the blooming onion which was amazing. Everyone in the group got the steak with various sides. I got mine with the baked potato and salad. The salad was good, and the potato was large and served as requested. The steak came out as ordered and was delicious. It was not dry, but very flavorful. On top of everything else the server was kind and attentive. This location has never disappointed to offer great food and superior service.

The food was good at Outback. Delicious potato soup and vegetables. My sister and I enjoyed our meal both visits. We had pasta and shrimp. No complaints here. Good service and a friendly family atmosphere. Everything was good until a very rude customer and his companion complained about a $1 up charge on the menu. However, we didn't allow them spoil our evening. It was actually their loss! Thumbs up to Outback! Good service! Good food. Nice atmosphere.

Ribeye was excellent. Cooked to order. The baked potato was hot and very good too. The mushrooms aren't as good as they used to be, but are still tasty. They're much bigger, which a lot of people may like, but I prefer the smaller mushrooms to the bigger sized ones.. 🍄

We arrived and were told it would be a 45 minute wait. An hour later I finally asked when we were going to be seated and found out they had overlooked us. We waited another 10 minutes for our server to come to our table. When she finally did come we ordered everything from our appetizer to our meal immediately. We waited another 1 1/2 hours for our SALADS! How long does it take to make a salad? When our food arrived it wasn’t worth the wait. My steak was chewy and tough. My husband’s had no flavor. It wasn’t fire grilled and it tasted like it had been pan fried. I had asked for a water refill 2 times and never received it. I finally went to the bar and the bartender refilled my water glass. I heard our server telling multiple tables they couldn’t talk to a manager because there wasn’t one on duty. Overall, we were there for 3 hours and it wasn’t worth the wait. Hopefully they can get their act together because this Outback used to be great. This was a frustrating experience…. I guess you could say I got a little hangry.

Don’t make reservations for big parties here. My family made a reservation for 4:00pm for 16 people last week for tonight, and confirmed it a few days ago on Tuesday. The manager forgot to tell the front of house about it, so when part of our party got there to check in, they got turned away and told to go somewhere else because the reservation “didn’t exist.” Once I got there and talked to the manager, she stated that they did indeed have the reservation and the table was being cleaned. We didn’t get sat for almost 40 minutes, and the manager completely avoided us during that time, refusing to keep us updated on wait time (that we shouldn’t have even had). We didn’t get sat until I flagged her down, and asked if we could sit at a big table that had been open since we arrived. What was the point of the reservation if we still had to wait 40 minutes passed our reserved time? Nobody ever apologized, we didn’t get an appetizer comped — nothing. I’m very disappointed. We had family and friends drive hours for this event and our inconvenience was never even addressed. Please do better in the future. It’s left a stain on what was supposed to be a great day for my family.