Review Mcdonald's - Birmingham

Went through the drive through, order two double cheeseburgers and a 20 piece nugget with only honey mustard for sauce, they gave me three creamy ranches,one honey mustard and gave me two single cheeseburgers instead of doubles and was told to pull forward before I was even done ordering! Usually I have pretty good experiences but this just blows my kind almost as if the person taking the order didn't care

Early morning breakfast stop. Drive thru was open and no line service was fast and friendly. Food was hot, only had one little slip up. I had just pulled up from drive thru and I always check to be sure everything is in bag from my order . So I recognized that I was missing my hashbrowns..those are my favorite so I just pulled in and had to run inside and let the real nice guy working drive thru know and he apologized, it was no big deal. I got them fast and was bk on the road. From everything I could see this McDonald's was well maintained and food properly prepared. Nothing made me sick wasn't to greasy and I can tell that they keep their cooking oil fresh so that is great for me. I wish all McDonald's kept same standards. This is definitely one of the best that'd I would return to for a quick bite.

We were about to dine in but literally there was no where clean to sit! No customers but lobby was filthy and employees were standing around! On top of that we waited about 10 mins for our food and husband sandwich was wrong and fries were cold! Won't be returning to this location

If Google Maps says the store closes at 11, I shouldn’t pull up and be denied service at 9:15 because the restaurant is “closed”. I placed my order thru the app so not only did I not get my food, but now have to wait until 11 when the store actually closes to get my money back. Disgraceful

I gave them 2 stars because they were better than 1. They always get my order right so that warrants 2 stars BUT if you order a large fry there's always a good chance they will short you on fries and only put about a medium worth in a large fry container. Also they will give you cold fries as well quite often. If not careful you'll drive away with unsalted fries too. The burgers are usually in good shape not too much to complain there. From time to time you will also order a large drink that comes and 4/5 of the way full. I know there's a machine that fills it up to 4/5 and its there job to top it off and they might be busy sometimes but I don't want to pay an extra dollar for the same amount of liquid I was getting in a medium. These may all seem like small things but one of these things happens every time I go. This is the closest McDonald's to my house but I believe in the future I will just drive elsewhere I'm giving up on this store. Quality control is an important part to running a business. I will attach a picture of this weeks version of a large fry. Half full waste of my upsize and money. Sad thing was I still had 3 fries at the bottom of my bag somehow when they didn't even fill the box up half way.

McDonald’s Trussville Alabama 01-01-2021 We stopped by through the drive thru to pick up a coffee, a milk shake and a small bite to eat. The girl taking our order was really helpful and patience. As we arrived the first window to pay, I was surprised to be greeted by a young man without a mask (see picture). We paid and proceeded to the second window. The woman, 'Kim' greeted us and handed us a bag with our food and shake. She had NO mask on and none in sight. Another employee joined her and she too did not have a mask on (see pictures). ‘Kim’ said she would be right back with our coffee. When she started to hand me my coffee she had a handful of Splenda and creamers. I stated 'it should have 1 Splenda and 4 creamer IN IT'. She replied 'we don’t add them in, you have to'. I paused, then took the coffee, Splenda and creamers from her. We set it down in the car and when I turned back, the window was closed. I waited for a few moments (holding up the line) and she finally returned to the window…. I was then able to ask for a stir stick. ‘Kim’ handed me one and I asked her 'excuse me, what is your name?’. She hesitated then said 'Kim'. We drove around the corner into a parking space and finished 'making' the coffee. The whole experience was kind of surreal. Between the positive greeting and order being taken, to the payment process and absence of wearing masks, then the whole interaction with 'Kim', I think we’ll avoid this McDonald’s location in the future. For the owner and franchise manager, if you post on the door that masks are required and don’t require wearing them by your employees, it’s rather hypocritical. If you post signage (see pictures) in your windows of the safety precautions you’re saying that you’re taking and blatantly not doing it, it does cause one to ask, 'what else are they not doing… if their ok with (not) doing this (i.e. wear a mask) in front of me?’ Just saying.

the drive thru is slow as christmas.. the order taking girl was on her phone.. food was cold won’t be back btw it was thursday at 2:30

Called the district manager and still have not recieved a call back from them and it's almost been 2 months. 15 bucks wasted. Those people need to be properly trained, properly paid, and then maybe they would take the initiative to do better at their jobs....just saying!