Dickey's Barbecue Pit

I had a pretty bad customer service experience with this location. I looked online and saw they had a “family pack” for $40. Called in and asked if I could order the same deal over the phone. They said yes. I ordered and showed up and was charged $60. When I asked about why it was so much more than the online price I was rudely and unapologetically told “That price is only if you order online”. I paid and left. These guys could seriously use some help on the front end. You’re going to keep losing customers when you treat them like that. You get two stars because the BBQ was still pretty solid.

Dickeys is now charging for refills on drinks after the first refill. As it is a drink cost 2.50. They fill the cup with ice so going back for a refill is going to happen. Just wanted to add a little more drink when i left. Was informed they would charge for the refil. So i will not be going back ever. Its the principle.

Ordered a two meat plate. The brisket was extremely dry and had no flavor. I’ve been to some bad barbecue places but this is definitely the worst. I also ordered jalapeño cheese sausage that was really dry as well like if it’s been sitting outside for a while. On the bright side the mashed potatoes was really good And the staff was really friendly.

Stopped here on 12/29/19 and the employees were just rude. The older white man cutting the beef was just not a pleasant person and should not be the first face you see when you start your order. Stopped by on 01/16/2020 and my husband stood in line to place an order then when he gets to the front he's told there was no meat. As he's leaving the staff decided to walk around with someone's food on a tray telling others and showing them they ran out of food. My husband then goes to the customer and tells them "are you really going to eat that after the employee showed your food to everyone and walked all over the restaurant with it?" We went on 02/16/2020 and this will be the last time we give this restaurant a chance. We start to order and are told they have no ribs, chicken or wings and won't have any until Tuesday. I ask if they have potatoes and they rudely said yes. Then the short stubby lady with really short hair barely put meat on our potatoes. The first time I went they weighed the meat. Then she told the black guy loading our potatoes to put more butter so the potatoes don't look so empty. Then he also barely put any toppings on the potatoes. We were also told that they ran out of green onions for the potatoes. While we place our order the dark Hispanic lady at the register is looking at us and just enjoying her drink giving us dirty looks because my husband asked them if they ever have food because they are always saying they ran out of things. Every single time we've stopped here every single employee has been rude, they have no customer service skills and they rarely have food I stock. They couldn't pay me to eat there again.