Saks Snaks

Went to return an item and starting with the valet, then doorman and gentlemen who helped with the return all were extremely friendly and welcoming. I love this particular Saks as I always have had similar experiences. There is obviously a great manager of the store with customer service in mind to pick these excellent people.

Absolutely horrendous experience shopping there. I purchased an expensive designer pair of shoes. They did not have my size in store so they told me they would order it. The pair that was delivered to my house was in terrible condition. Shoes had clearly been worn, there were visible tears. The next day I brought the shoes to the store expecting an exchange or a refund. The clerks and manager were unprofessional. They initially refused to help stating that the store policy prevented them to take back worn shoes. I spent an hour explaining that I received my order in this condition and had to defend myself against their biased attitude, having them interrogate me in front of all the other customers and clearly implying I was responsible. After a heated exchange, they agreed to look in their database to track where the order came from, that’s where they probably realized their mistake and finally agreed to reimburse me. This is not a luxury store. This is a glorified Walmart. I am still shaken, in complete shock and disbelief over that experience. I will never set foot in this store again and strongly urge you to avoid them as well.

Never buy anything at this store nore online!!!!! If you have any kind of trouble with the product, you will never get a refund or you may not even get the product and just loose your money. I just want my money back since the purchase was shipped back to the store. I'm waiting 2 months already but the customer service is useless, they just do nothing but keep telling me to wait. What had happened to Saks??

I often go to SaksFifthAve in BH store, though I purchase most clothes/item by their online store. The customer service at this store are very welcoming, friendly, and attentive. I used the alteration service of their dress department first time for my daughter’s prom dress, and it was very good quality and professional. In particular, a gentleman name Walter of dress department has a top-noch service. Highly recommended.