Dunkin'

My fiancé stopped by Dunkin’ to grab a quick breakfast sandwich. After ordering the sandwich he requested it be cut in half, in order to make eating it easier while driving. The young lady taking the order immediately, rudely responded, “I can give you a knife!” When arriving at the window, I asked to speak with the manager. I was told that the manager wasn’t at the store. I also asked if it was Dunkin’s policy not to cut sandwiches. The girl at the window stated that it was. If this is true, it would have been nice to hear that instead of hearing, “ I can give you a knife!” Do better Dunkin. It takes a few seconds to cut a sandwich after making it to assist your customers while eating in vehicles!

I get there ~650am today. They tell me to hold. No problem. They tell me to go ahead. I say 2 words, then "hold." Not cool. I repeat "small frozen coffee, butter pecan" multiple times. I get "what, I can't hear u." I start to get aggravated. Small frozen coffee. What flavor? Butter pecan? "We don't have that anymore." It's on your menu board. If u don't have it cover it. And why ask me when u know there's flavors on your menu u don't have? U should've listed the flavors. I get the drink and immediately know something is wrong. In Alabaster they put whipped cream on top. Not here. It feels melted or thin, but the texture is weird. So I'm trying to figure it out. I sip it and it tastes so strongly of coffee. It doesn't taste like that in Alabaster. Finally at McDonald's I realized what was wrong: they blended whipped cream into it. That explains the texture and the thinness. I don't perceive any ice in this FROZEN coffee. I notice there is dark liquid in the bottom of the cup. I only took like 3 sips. I literally have a cup of foam, cost me $3.78. The pic of light brown liquid is the caramel frappe I bought at McDonald's. It is what a frozen drink should look like. I may stop eating at all Dunkin Donuts on principal. I threw the drink out. It wasn't made properly. I didn't want a cup of foam.

I used to frequent this location when we lived off this exit. Over the past 5 -6 years I have grown more and more disappointed with the employee's ability to handle the simplest of requests. They seem to be bothered to have customers. I have said, on more than one occasion, that I would not go back to this location. I assure you my last trip there is behind me.