Jack's

I'm in the drive-thru. Sat 3 or so minutes. No acknowledgement. Said hello a couple times. I hear ppl faintly talking. Took my order, 6 PC boneless wings with fries and a tea. For some reason there r hash browns in here like breakfast and no ranch for my wings. Receipt says fries. I didn't ask for hash browns.

Food is very good. 2 stars because the drive through is exceptionally slow. The food doesn't seem to be right ready. Last October, same thing. 20 to 25 minutes going through the drive through. Church is next door, so it's a Sunday afternoon after church that we stop by. Please improve the timing of having the food ready. As I type this it's been 22 minutes. It seems very disorganized.

Horrible experience at this store this past weekend. Went in to order a 3 piece chicken and requested two wings and a leg, paid for my food and all of a sudden the young lady working told me her manager said that he wouldn’t honor our request and he didn’t care if we were mad about it. Also, my in-laws were in town and requested dark meat chicken, the manager thought it would be nice to give them every piece of white meat instead. Poor customer service!

Mark another place off our list of go to’s for fast food-close to home. Returned Monday to get Saturday’s botched order corrected. Assistant manager, Dave told me I agreed to accept the wrong order on Saturday. What?!?! He then stated he would only replace the kids meal, even though all of our order-except 1 sandwich was wrong. He continued by saying that this would never happen again. I told him he was EXACTLY right. Not another penny of my money will go to pay his wages. He spoke to me like I was there for a handout. It’s pretty sad, one person can do this to an establishment that seems to have a great staff. One bad apple!!!

Saturday, 04/23/2022, We go through the drive thru and ordered 8 piece chicken dinner. The menu states, 2 breast, 2 wings, 2 thighs, 2 legs (standard right?) Arrived back home and here's what we got 1 breast, 1 wing, 2 legs, 4 thighs. Certainly not what we paid for. We were not advised of the store initiated substitution or given the option to wait for the correct order. Very poor service by the Morgan Road manager/team members. I do not recommend the Jack's location on Morgan Road. Bait & switch on the dang chicken. They deserve Zero Stars.