Jimmy Johns

Please understand that my family decided Jimmy John’s would be perfect on a hot day like today. We made it our business to head to Belton before rush hour and was excited to visit your store spending right at $60 for 6 sandwiches. We get home to enjoy our meal only to find no meat at all on one sandwich as well as no onion then no bacon on two of the sandwiches as requested and added for additional charges, and minus an oatmeal raisin cookie. I called the store and was informed to bring the sandwiches back to the store. No explanation as to why so I assume it was to prove they messed up the sandwiches. Ok…. now I have 4 hungry children, I have to rebox sandwiches, waste gas which makes me even more unhappy due to gas prices, I’m in rush hour traffic, and inconvenienced with no compensation for my time and trouble. Thank you for remaking my sandwiches correctly, giving me my missing cookie, and wasting my time and energy in a world where time is everything. Jimmy John’s was not freaky fast you were just freakin wrong!

"Freaky fast delivery"? NOPE. Order stated it was delivered 30 minutes ago. Called the store and the associate stated it was delivered. Informed her it was not delivered and she said she would check on the order and call me back. When I called back because I received no response, another associate informs me the driver was "deviated" and my order had to be re-routed by another driver. Sounds like the store marked the order as completed to keep the average delivery time low.... While I get how this strategy helps the store (from a corporate standpoint) it kind of screws the consumers, who have to pause their work-day to go to the front of the office and get an order that was never delivered. Transparency with the customer is important in a service based industry.

I came at about 9:40. There were no other customers and they were cleaning up for the night. I walked in and they immediately were ready to help me even being so close to closing time. I put in an online order about 45 minutes earlier, so they didn't have to stop their cleaning, but the fact that they were willing to says a lot.