Scooter's Coffee

Love Scooter’s and almost always have a positive experience at this location, drive through here about once a week! Employees are always friendly and efficient, never a long line. They always offer military discount and a treat for my dog—both so much appreciated! My only complaints would be 1) that they’ve run out of peanut butter a few different times (the best part about scooters VS Starbucks is they have peanut butter drinks) causing me to have to pull out of line and drive to a different location, 2) They don’t have unsweetened almond milk and 3) They don’t heat up pastries and sometimes they’re served cold without warning. Still love Scooters and this location so much that they get 5 stars from our household!

Scooters October 30, 2021- awesome just what we remembered from when we lived here. October 31, 2021- the MANAGER felt the need to scold us for asking to fill our own cups in front of other customers. “It’s a covid policy” that we no longer fill your cups. “I’ll have to tell my team they made a mistake”… Seriously bad personality. But, thank you…thank you rude, coffee lady for making me NOT MISS you since we no longer live here. Sad we will have to find a new coffee “go to” when we visit. Also, we are pro covid policy 😷 but she handed me one time use plastic (with lid) to turn around and throw away. Huge mistake. 🌎

Went inside to order our coffees this morning and stood at the register for 10 minutes. Each of the three baristas made eye contact with me and said nothing, even after I kindly said “hello?”. There was someone behind me in line too, and no one greeted us or even gave us a “we will be with you shortly”. We left to try a different location this morning. Just terrible customer service, which is unfortunate because we love Scooters and used to enjoy coming to this location.

Whew, learned the hard way why this is considered the “bad” scooters.. i went inside and was greeted by a male barista who clearly did not want to be at work. Asked about their pastries and he named them off, i said never mind i am not interested in pastries, I would like 2 carmelicious drinks, I noticed he added 2 carmelicious muffins, and a drink, told him to remove them, he did, and then the other girls gave me my order of 2 muffins and a drink! Dude stood to the side and completely ignored the mess up? Didn’t address it at all??? Didn’t clear it with them at all?!! I had to say excuse me sir, didn’t you remove the muffins like I asked and he said I thought I did and sorry. Just such little attention to detail and then brushing me off is enough to not bring my business back here.

I’ve been to this location on three separate occasions. I’m not sure why people go there. The coffee is so weak that it might as well be marketed as “drinking water while someone talks about coffee next to you.” It’s the lacroix of coffee. Attached is a picture of my cold brew with light ice and no cream or sugar. It doesn’t matter if you steep it for 24 hours if you only put a teaspoon of coffee per gallon. I’m never going back.