Bruegger's Bagels

Don't go here. If you like poor customer service, then this place is for you. First, the curbside pick-up did not work because of a malfunction in their app. My husband had to go into the store to get the order. When we got home, we realized that the store forgot to give us an item (onion & chive cream cheese tub). My husband called the store and told them of the error. He was given two options by the assistant store manager which was to come back to the store for the item or come back to the store and swipe his card for a refund without receiving the item. He was told that an in-store credit for a future order was not an option nor was a refund through the app an option. With these limited options, really the only thing that could be done was to come back to the store or forget it altogether. He told them that we were too far out at this point and coming back to the store would be an additional expense on our end especially since it was their error in getting the order wrong. He offered to come back to the store to get the cream cheese tub but asked also to get comped for the cream cheese tub since we were using our gas and time to come back (Let's face it, gas isn't cheap right now). At this point, the assistant store manager (and I kid you not) said "Well, I just think that'd be doing too much." How is it our fault that Bruegger's Bagels got the order wrong AND did not have literally any other option except to physically come back to the store? The customer service here is really lacking!!! We will not be visiting this store again and want to let everyone else know to proceed with extreme caution. If they get your order correct, then great! If they do not get your order correct, then be ready to waste your gas and be met with some real bad attitudes. You have been warned.

The store forgot to put my onion chive cream cheese tub in my bag and when I called back to get a credit or refund for that, they said they couldn't do it without me coming in and either getting the product or scanning my card for a refund on the cream cheese tub. I told them that I was too far out as I was heading to my appointment. I pulled over and called the customer service number and it referred me to email. I called back and told the assistant manager that I would come back to the store only if I got the cream cheese tub and a refund as compensation for driving all the way back to the store from where I was at (gas is high now). The assistant store manager agreed and I headed back to the store. Once I got to the store, the assistant manager claimed she didn't say that and I asked to speak to the manager. After 30 minutes of waiting, the manager came in and said they don't give a refund and the product because it would mess up the inventory. I told her that her assistant manager said they could but the manager kept insisting that they don't. Poor customer service and no accuracy checking over the order before giving it to the customer. Will be reaching out to the BBB about this!

I love brueggers made my 20 min drive for a few bagel sanwhiches. Line was long as usaul but was moving. Placed my order of 2 bagel sanwhiches repeated it a couple times to makes sure everything was made correctly. The gentlemen said "he had it" at that point went to the casiher and paid. Got home both bagels missing items. (Egg on one, no sausage or extra bacon on the other) highly upset as i paid extra for these items on my sandwhich and now i have just a few pieces of bacon and a slice of chesse on a bagel... Unhappy to say the least.

I went to Bruegger’s for the first time today, and was pleasantly surprised that there was a small, fast-moving line (not bad for a Saturday morning). I ordered the Smoked Salmon Bagel. It was GREAT! The bagel was perfect, and even more importantly, the salmon was fresh. I’m in the area just about every other weekend, and plan to be back for more deliciousness. Thanks Bruegger’s!