Chris C
The daytime manager is extremely rude and use profanity do not recommend going to this location at all I would walk 15 miles to go to a different 7-Eleven to avoid this 7-Eleven. Pretty sure she supports Putin.
Virtual COO
Customer Service is nonexistent.
Loyal Customer who stopped supporting store a year ago.
Staff is comfortable with cursing/arguing with customers over simple issues that they are responsible for addressing. For example, customer requested assistance with the espresso machine that wasn't working properly. But customer was unaware because there is no sign indicating "not working".
Worker had a full blown cursing fit.
It's horrible to see current reviews supporting experience and continuing decline. There is always one who will build up or destroy a brand.
Christopher Conley
Terrible customer service. Bought three pieces of pizza for the 3/3$ deal, it was misentered by the employee so I didn't get the discount and the manager wouldn't do her job and look up the account to give me proper savings. This is when delegating tasks comes to priority and she needs to be represented severely. If you're 7eleven corporate you can reach me at my email associated with the account.
Michael Nagel
Only place to get coffee in the middle of the night
justin boger
Did not have proper fountain drink lids. Then my drink spilled because of it.
Ricky Rios
Ricardo (that's what he said his name was heavy set hispanic) ruined my whole experience. I recently went in with my family and he seemed to me high on drugs to the point where he couldn't help. Definitely won't be going to any 711 if this is who yall employee.
Ernesto Yours
What's going on with the 7-Eleven on Congress avenue? I saw one of the guys walking around guess who's employee at the last moment I know he was employed but it look like he was stealing and then there was another guy that had over countertop I asked to use the bathroom he said no and I'm thinking like wait a minute what's 7-Eleven and don't let customers used to restroom it's not like I'm being there an hour or live there is anyone else is anyone else having problems or the employees acting very strange towards customers at the 7-Eleven on Congress avenue in Austin Texas
Wil Wever
I shop here several times a week and today walked in to load money on my amazon account and decided to buy dog food for the dog of a homeless guy outside when the staff informed me I had to leave my bag in the front. Which I’m perfectly fine and understanding about, So I headed to the front and handed him my bag, which then the other employee said no and to place my bag on the floor by the entrance. Which I absolutely refused to do. I said they won’t be responsible for my laptop and bag and belongings if it gets stolen from the floor. He kept insisting and telling me “my man, if you don’t like it you can leave.” He could have simply held the bag safely behind the counter while I quickly grabbed dog food and food, added my amazon cash and left. I will now walk the extra blocks to CVS where they see the difference between a professional adult in his late 40’s holding $200 cash and a bag with electronics and gym gear, in his hand to buy stuff versus a robber. Keep my bag safely behind the counter and I gladly turn it in like we do at many stores.
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