Mike Z
Seriously the worst McDonald’s I’ve ever been to and I’m plagued with it being the only one near my house let alone one of 2 places open at 2:30am the crew never has it together and cannot seem to be able to take order efficiently the staff turn on both menu light for each drive through lane and then only answers one lane i can confidently say I will never go back and I IMPLORE ANYONE READING THIS TO NEVER GO THERE!!!
Makayla Seaborn
This place and its employees are SERIOUSLY INCOMPETENT. How difficult is it to get an order correct when you have it RIGHT THERE ON THE SCREEN? We asked for sauces and a quarter pounder and did not receive sauces NOR the burger. We have had issues with this location in the past and at this point we'd rather go out of the way then to this location. If you're unable to do your job then you don't need one. Done with this location and its incompetence.
Marcel Lowrie
Staff on Wednesday didn't have it together. Made online order, rolled up to the speakerbox and gave them the online order code, they read back the name on the order to us. Go up to the window and they have no clue about our order, show them the code and app, still nothing. They refuse to acknowledge an order took place. "It didn't go through".
Okay. Riddle me this then, how did the guy at the call center who answers the speakerbox know the name on my order. I only gave them the order code, somehow your call center/box answerers know the name on the order, yet you are certain the order didn't go through.
Listen. **** happens, it's fine. But train your staff to handle when **** happens, and not act like complete ******* to customers. An easy solution would have been for you to just look at the order and let us pull up to a spot while you sort things out. But no, on Wednesday 06/29 your staff chose to do anything else. So we cancelled the order, as no alternative was given.
Daniel Timmons
So bad. I keep going back because I think "it will be better this time". It's not. I keep simplifying my order and they keep messing it up. Without fail. Every single time. Can't even get a single item right. I get overcharged or double charged. And when you try to get it fixed you would have better luck talking to a brick wall.
guadalupe pesina
Got free wifi but they don't have plugs for your phone or tablet they should. Coffee is great as always. Food looks good on the walls it tastes really good as well just gotta put some plugs for to charge your phone and tablet. Would be nice. Not asking to much.
V
I enjoy coming to this location every time we go to Bastrop lake we make a stop at this McDonald’s always friendly the new girl was super nice and patient I had a big order there was a mistake and I left with a different sandwich out of my many sandwiches. Really my fault I should’ve checked my receipt she’ll get it she just started we are from Austin we’ve all been the new girl
Kevin Stolte
I’ve been stopping here for breakfast pretty regularly for the last 2 years, close to work. Whoever is the morning manager here needs to be taken to corporate headquarters and paid generously to rewrite the management procedure manual. Best McDonald’s I have ever seen. Breakfast anyway. No matter how long the drive through line is, they keep it moving. I’ve never been asked to pull forward and wait. I’ve never had an order given to me incorrectly and the food is always, and I mean always, hot and fresh. It even looks good if you can believe that. The breakfast crew at this restaurant all deserve a nice raise. They earned it.
Elizabeth Hunt
I had to work this morning at 6am so I stopped off to grab some breakfast. It’s was 4:55 when I pulled up to order. They had a line so I assumed it wouldn’t be long as it appeared to be moving. I was finally able to order at 5:10am only to sit in line for over 20 minutes. For a biscuit and hash brown no drink no nothing, however I did notice these ladies were just standing around talking.
Only 3 people working to 7 staff I counted this morning including the manager just running her mouth. This location isn’t a good place to stop for a quick breakfast in all I waited over 30 mins lucky my job is how the road.
Eleisa Jordan
This location is effed up! I was actually CUT (as in, skipping the line) in the drive-thru lane. I'm tattling my way up to a mgr. She asks me to come inside... Totally defeats the purpose of going through the drive-thru, but I park and go inside... After about 15 mins waiting and watching the mgr run around everywhere, finally ordering, paying, recounting the situation for the 100th time... I get an, "I'm so sorry", as she slides my bag across the counter.
I should've cussed everybody out.
Angie Loera Gruell
Best customer service!! They got my breakfast sandwich wrong this morning and since I was at work I couldn’t go until I got off at 530!! They happily exchanged it for me without any issue!! Will definitely be back!!
Judith Morrow Sullivan
I was not at McDonald's. I was at DPS getting a drivers license renewal and when leaving the DPS building and driving past Mc Donald's somehow my information was confiscated by your place of business. That is pretty scary!!
Joe Gomez
Got in Saturday morning and they must've had thier "A" on duty! A whole crew of Mature, Professional Women killing it! #getchapapergrandmas
Olivia Lemelle
Food is always good, warm and welcoming staff and clean restrooms. 👍🏼
Richard Hargis
They gave me my food with bug in my pregnant girlfriends food.
Isaac Moreno
My family and I️ waited all year for this annual McRib combo. I️ was very disappointed when we got home to find 3 of the 4 McRibs without bbq sauce. This store has very poor service and the management team here seems so disconnected. It was very disturbing to hear the manager explaining to me the root cause was because the cooks haven’t yet seen the video on how to make a McRib. Why is this location not training these employees what else are they not being trained on. I️ hope they are at least training them on how to properly handle food and the safety in the kitchen.
Oscar Martinez
Lately the service had been slow they over charge me for the same meal I get everyday never know what to expect on any given morning. Not to many English speaking workers so always have to check my order....
Elizabeth Salazar
Messed up my grand daughters orders and then they got locked in the stall because the door got stuck and they had to crawl under the door to get out.
Jordan Childers
I've been to this location twice now, and both times have ordered large fries. The first time, they gave me a medium fry instead of the large that I ordered. I politely asked the gentleman working drive through if he would correct it for me and he said, "Oh, yeah." What he handed back to me looked like he took the medium fry and just dumped it into a large fry container and then handed it back to me. The second time, the same thing happened, but this time they just filled the large fry container halfway to begin with (I took pictures of both). Pretty lame considering french fries are probably one of their biggest profit makers.
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