Review Subway - Aurora

Z Muller

I have ordered here multiple times, and they've done a good job. The problem is recently, they've been cancelling my pickup orders and they claim my orders are fake, and that I've used a stolen card. Despite multiple ways of proving it's me, and that I've ordered there many times they refuse to serve me and give me a really hard time. I've also seen multiple Doordash drivers get denied as well. They're wasting so much time and money of people who drive there to pickup orders for work, or leisure. I would never go back to this Subway after my terrible experiences recently. If you do any sort of online order, DO NOT order here, trust me. Edit: not only did they not refund me my money, they actually marked the order as picked up and finished. They still charged my card and took my money, without giving me any food. Needless to say, I've filed a dispute with my credit card company.

Christopher Gruener

The pictures near the front of the store have razor sharp metal frames. They’re right next to the table I was seated at and when I went to sit down my shoulder grazed the corner of one, cutting my shoulder through my shirt. Very unsafe.

Susie Paustian

Well... they got it done...I guess... walked in at 8:40. Yes, I know they close at 9. Not a single hi or anything. Got our order after feeling like we were talking to a wall. I am overly polite. Almost to a fault actually because I also work in the service industry. Couldn’t get a hi, goodbye or even a thank you out of these people. These poor kids look like they just woke up. Who lets their staff members go to work in sweatpants? Maybe I’m just old school but could they be any lazier? This was a sad experience. I have not actually eaten the sandwiches yet but I’m sure they are just fine. Just saying their customer service leaves a lot to be desired.

Brett Mccray

I ordered a BMT double meat. I have been eating this sandwich for 10 years. I got 8 salami 8 pepperoni, 8 ham. Should of been 12 ,12 and 8. Guess that us the way to make profit and keep food cost down. Owner offered to remake. No I just won't return . He said fine have a good night.

Bryan Finn

They close at 9. I came in at 8:50. I was greeted with "we're closed". I know I came in near closing time, but if your business hours say 9 pm, then close at 9 pm. This is a franchised business. The standard should be higher.

P Wheeler

Subway staff, service and food was okay but it would have been better if they hadn't discontinued the swiss cheese.

Eric Peterson

I've been coming here every Friday for so long I'm on a first name basis with the friendly staff. The manager Carrie has memorized my favorite sandwich and always has it ready for me every time I visit. Carrie loves her customers and does great work! You'll love your visit here for sure.

Robert Johnson

I been at this store a couple of times and i had such a bad experience on my last visit with the worker ISABEL. from the start of her making my sandwich she gave me and attitude and looked like i was bothering her by just being there not only but at the end of me paying for my sandwich she threw it on the counter and rolled her eyes at me this is just a horrible service and you guys will need to do something about HER.